Customer Service Manager
Resume:
Timothy Moorfoot
Email: ********@*********.***
Address:
City: Fremont
State: OH
Zip: 43420
Country: USA
Phone: 567-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Results-focused management professional offering 27 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Outstanding Customer service skills.
Educational Background:
High School Dipolma from Central Michigan University, Mt Pleasant MI 1/2001 to 6/1987 (Business)
High School Dipolma from Oakland Community College, Mt Pleasant MI 1/2001 to 12/2012
High School Dipolma from Rochester Adams High, Mt Pleasant MI 1/2001 to 12/2012
Job History / Details:
Executive Summary
Results-focused management professional offering 27 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Outstanding Customer service skills.
Core Qualifications
Operations management
Staff development
Inventory control
Payroll Systems
Knowledgeable with various software
Very strong P&L skills
Complex problem solving
Cross-functional team management
Staff training
Skilled negotiator
Complex problem solving
Professional Experience
June 2004 to November 2012
Tjmaxx Findlay, Ohio
Store Manager
Managed team of 9 professionals and over 50 associates.Surpassed revenue goals in 28 consecutive quarters. Served as mentor to junior team members and personally trained 13 Assistant Managers.
Initiated program that standardized employee training and led to increase in customer satisfaction by 25 percentage
October 2000 to June 2004
Tjmaxx Holland, Ohio
Merchandise Manager
Increased profits by developing, initiating, and managing.
Directed strategic initiatives to achieve all regional objectives
March 1998 to October 2000
Ames Department Stores Toledo, Ohio
General Store Manager
Managed team of 5 of professionals and 82 associates.Developed incentive performance plan which motivated staff and resulted in a 23 percentage increase in sales.Increased profits by developing, initiating, and managing the
Reach program.
September 1985 to March 1998
Kmart Corporation Tiffin, Ohio
General Store Manager
Managed an 8 million dollar operation. Turned around an
underachieving store of 5 million dollars in annual sales to
8 million dollars in just 3 years. Was appointed youngest
Store Manager in the history of the Kmart Corporation!
Education
Central Michigan University Mt Pleasant, Michigan
Business
Coursework in Business Administration and Finance
Oakland Community College Rochester, Michigan
Business Administration
Rochester Adams High Rochester, Michigan
High School Diploma
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