Customer Service Manager

Vivian Cruz

Email: ********@*************.***

Address:

City: Harrisburg

State: PA

Zip: 17104

Country: USA

Phone: 267-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable Department Manager with 6 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.

Educational Background:

High School Dipolma from Olney High School, Philadelphia PA 1/2001 to 6/2003 (Business and Law)

Job History / Details:

Summary

Reliable Department Manager with 6 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.

Highlights

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Store operations

MS Office proficient

Outstanding communication skills

Exceptional leader

Conflict resolution skills

Team-oriented

Recruiting and interviewing

Reliable

Flexible schedule

Bilingual

Very Friendly

Fast Learner

Kronos Timekeeper

Accomplishments

Promoted to Store Manager after 10 months in the Assistant Manager position.Increased checkout accuracy from 30 percentage to 70 percentage by improving cashier training.Developed and implemented new loss prevention methods which resulted in a 60 percentage reduction in shrinkage rates.Interviewed over 32 people and successfully 10 staffed.

Work Experience

February 2008 to Current

Rite Aid Harrisburg, Pa

Store Manager, Assistant Manager, Shift Supervisor, Cashier

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Addressed and corrected sales staff communication issues in a tactful and effective manner.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.

Education

2003 Olney High School Philadelphia, Pa

High School Diploma Business and Law

Graduated with Honors, Coursework in Management, Seminar on Retail Advertising, Course on Communication Design, Liberal Arts coursework

Candidate Resume - Ashley Vannatter

Contact Information -

Email: ********@**************.***

Address:

City: Wabash

State: IN

Zip: 46992

Country: USA

Phone: 574-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

4885 South 300 East Wabash IN 46992 Energetic and customer-oriented. Very customer friendly and outgoing. Dependable and multi-task oriented. Love working hands on with new people and equipment. Very patient and ambitious with helping people, 21st Century.

Educational Background:

High School Dipolma from Sylvania High School, Sylvania AL 1/2001 to 5/2010 (General Studies)

Job History / Details:

Professional Profile

585 Bent Street Apt. 1

Wabash IN 46992

Energetic and customer-oriented. Very customer friendly and outgoing. Dependable and multi-task oriented. Love working hands on with new people and equipment. Very patient and ambitious with helping people, 21st Century.

Qualifications

Hiring and training

Adaptable

Cash handling accuracy

Organized

Strong communication skills

Calm under pressure

Client-focused

Customer-oriented

Strong leader

Flexible schedule

Excellent multi-tasker

Relevant Experience

Led 15 students to improve test scores by more than 20 percentage during the 2009-2010 academic year.

Experience

June 2012 to July 2012

Subway Geneva, Ohio

Sandwich Maker

Prepared items according to written or verbal orders, working on several different orders simultaneously.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

December 2011 to May 2012

Cagles Collinsville, Alabama

TQM

Tested processed chicken meat for the right amount of flavored injection. Then we would pack the chickens into a box and specific code on them and then send them to the factories or restaurants.

October 2011 to January 2012

Zaxbys Franchising Company Fort Payne, Alabama

Cashier

Taking the money from the customers and giving them their correct change. Up-sold additional menu items, beverages and desserts to increase restaurant profits.Recorded customer orders and repeated them back in a clear, understandable manner. Served orders to customers at windows, counters and tables.

August 2010 to October 2011

Cracker Barrel Fort Payne, Alabama

Waitress/ Hostess

Taking orders and giving them to the kitchen line and then delivering the correct orders to the guest. Taking the guests to their seats and making sure they were comfortable.

August 2009 to May 2010

21st Century Sylvania, Alabama

Teachers Aide

I was working with a lot of children on improving their spelling grades and finishing their homework.Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.

May 2007 to March 2008

Fort Payne Cinemas Fort Payne, Alabama

Customer Service

Cross-trained and provided back-up for other customer service representatives when needed.

Worked as a team member performing cashier duties, product assistance and cleaning.

June 2005 to July 2006

Ole Rock Cafe Henagar, Alabama

Dishwasher, Cook, Prep, Cashier, and Waitress

It was my first job and I was originally a dishwasher and then they moved me to the cook position, which was making the food to order, then the prep position, which was preparing the food for the night or the next day shift, then to cashier, which was taking the receipt from the customer/ guest and ringing them out and giving them the correct change, then to waitressing, which was taking peoples orders and handing them to the cook and then picking up the order and delivering it to the customer.

Education

2010 Sylvania High School Sylvania, Alabama

High School Diploma General Studies

Mu Alpha Theta - Math Club

Tutor - Math

Affiliations

Being the teachers aide helped me with patience and understanding. Working at Cracker Barrel helped me be more sociable and friendly. Going to Guatemala helped open my eyes to the world and all of our surroundings and helped me realize how much I enjoy and look forward to helping people and children.

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