Customer Service Sales

Mark Rogozinski

Email: *********@********.***

Address: **** ******** *****

City: North Olmsted

State: OH

Zip: 44070

Country: USA

Phone: 216-***-****

Skill Level: Experienced

Salary Range: $70,000

Primary Skills/Experience:

Credit Risk Management SPSS Crystal Reports Blaze RMA

Educational Background:

Bachelors Degree, Communications

Cleveland State University 1993-1996, 01/1996 - 06/1996

Cleveland, Ohio

Not Selected,, Not Selected

Job History / Details:

SUMMARY

Over 16 years of experience as an innovative professional with a strong emphasis in risk analysis, problem solving and progressive approaches. Demonstrated ability to effectively exceed personal goals and implement highly visible projects. Detail oriented, with a proven ability to successfully contribute to company objectives. Noted for positive rapport with co-workers and teamwork approach.

PROFESSIONAL EXPERIENCE

Statistical Analyst - 2009 to Present

Third Federal Savings & Loan, Cleveland Ohio

Provide performance and origination reporting to Senior Managment.Systems Administrator of automated underwriting rules engine Blaze Advisor.

* Generates portfolio and origination statistical reporting.

* Provides analytical and problem resolution support.

* Provides support for Risk Management initiatives and related technical projects

* Instrumental role in development of credit line reduction program of at risk accounts

* Automated monthly and quarterly reporting

* Conduct adhoc analysis and research on credit portfolio.

* Provides analytical support to Accounting in preparation of SEC filing and LGD calculations.

Business Systems Analyst III - 2003 to 2009

PNC (previously National City Bank)

Decision Engine Technology Administrator

Responsibilities : Tree logic maintenance and coding. Business line support, reporting and projects related to decision technology.

* Completed over 180 project requests over a 5 year period.

* Implemented dual score pricing and credit strategies for all consumer loans products

Participated in project design and coding for new automated underwriting system Blaze and Capstone decision accelerator

* Recommended and implemented auto decision efficiencies for Home Equity Line product. Increased decision efficiency by 14% from 55% to 69%.

* Recommended and implemented auto decision efficiencies for Home Equity Loan product. Increased decision efficiency by 20% from 45% to 65%.

* Instrumental in the design and implementation of new blank check feature for Auto loan product.

* Influential role in the implementation of automated line assignment process for unsecured products.

* Instrumental in the implementation of new regulatory adverse action letter assignment process.

* Recommended auto decision efficiencies for unsecured product. Increased decision efficiency by 4% from 68% to 72%.

* Instrumental role in the implementation of new scorecards for Consumer business line.

* Recommended and implemented new logic for Auto product. Increased decision efficiency by 12% from 43% to 55%.

* Recommended auto decision efficiencies for Mortgage Division. Increased decision efficiency by 24% from 47% to 71%.

* Assisted with EDS Loan Operating System upgrade which resulted in Underwriting efficiencies for loan booking process.

* Upgraded Automated Underwriting System StrategyWare platform from NT to XP.

* Implemented new score models from Trans Union that provided more accurate scores in predicting risk.

* Implemented new fraud alert codes from credit bureaus for Consumer business lines.

* Recommended and implemented auto decision logic for Marine product. Increased decision rate by 20% from 5% to 25%.

* Recommended and implemented new auto decision logic for RV product. Increased decision rate by 20% from 7% to 27%

* Created performance reporting of decision trees to monitor trends and provide analysis for business lines.

Senior Credit Analyst - 1999 to 2003

MBNA America Bank

Responsible for analyzing credit data to determine degree of risk involved in extending credit.

* Diverse Lending experience which included positions in Consumer Sales Finance Acquisition, Unsecured Credit Acquisition, Credit Retention, Fraud, Credit Activation and Credit Line Increase in Consumer Loan Division.

* 100% success rate of achieving or exceeding monthly goals that included credit decision quality, peer development, paper work accuracy and quality service standards.

* Identified automated call message system for Credit Activation department that increased Analyst productivity.

* Recommended automated call message system for Credit Activation department that was implemented and increased Analyst productivity.

* Assisted in education and training of new credit analyst.

* Created reporting for credit retention department.

* Assisted with retention efforts through cancel calling of sales partners Apple, Lending Tree and other Financial Institutions. Responsibilities also included success rate reporting.

* Awarded Platinum Artist title with 10 projects implemented in 2001.

* Achieved excellent or higher rating in performance reviews every year.

* Increased bank balance outstandings by 11 million dollars through cancel group sales and credit retention efforts

Mentor - 1997 to 1999

MBNA America Bank

Team leader in customer service department responsible for peer development, education and morale. Facilitated education of new-hires and representatives. Resolved most challenging customer service inquiries in credit card division.

* 100% success rate of achieving or exceeding monthly goals that included peer development, monetary adjustments, paper work accuracy and quality service standards.

* Assisted in development of manager training manuals for Customer Service department.

* Awarded Business Leader in five different months.

* Achieved excellent or higher rating in performance reviews every year.

Customer Service Representative III - 1996 to 1997

MBNA America Bank

Resolved customer service inquiries. Ensured that customers received prompt, polite, and efficient service. Performed financial adjustments with accounts. Assisted and facilitated education of new hires.

* 99% success rate of achieving or exceeding monthly goals that included monetary adjustments, paper work accuracy and quality service standards.

* Performed peer interviews for hiring process of new representatives.

* Achieved excellent or higher rating in performance reviews every year.

SKILLS

* Credit Risk Management, SPSS, FICO Blaze RMA

* Portfolio Analytics, Crystal Reports, MS SQL Server Management Studio

* Problem Solving, MS SQL Server 2008, FICO StrategyWare & SEARCH

* Data Analysis and Mining, SQL, FICO Blaze Capstone DA

EDUCATION

Cleveland State University 1993-1996

Major course of study in Communications.

North Ridgeville H.S., North Ridgeville,Ohio 1991

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