Customer Service High School
Resume:
Jenell Marie Proctor
Email: ********@*****-********.***
Address:
City: Louisville
State: KY
Zip: 40211
Country: USA
Phone: 502-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Educational Background:
High School Dipolma from Joliet Job Corps, Joliet IL 1/2001 to 11/1999 (GED)
High School Dipolma from Nurses on Call, Joliet IL 1/2001 to 12/2012
High School Dipolma from Harrison College, Joliet IL 1/2001 to 12/2012
Job History / Details:
Career Focus
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Core Qualifications
Critical thinker
Excellent research skills
Detail oriented
Microsoft Word, Excel, PowerPoint
Professional demeanor
Customer Service
Computer Proficient
Customer Satisfaction
Education and Training
1999 Joliet Job Corps Joliet, Illinois
GED GED
2004 Nurses on Call Clarksville, Indiana
Certification Certified Nurse Assistant
Harrison College Indianapols, Indiana
Associate of Applied Science Medical Billing and Coding
Coursework in Medical Terminology
Work Experience
October 2010 to March 2012
Humana Inc Louisville, Kentucky
CPU Enrollment Specialist
Occasionally contacting costumer to deliver perfect service to ensure the member has been enrolled on the correct plan.
Analyze, verify, and expedite enrollment data.
Participate in multiple projects across Medicare department.
12/20/2012 12:00:00 AM
IN
12/20/2012 12:00:00 AM
March 2010 to July 2010
Bureau Of The Census Jeffersonville, Indiana
Clerk
Operating Scanner, performing Document Analysis, assist with other units with document preparation.
January 2009 to October 2009
Riverview Village Clarksville, Indiana
Certified Nurse Assistant
Assist elderly with daily living needs.
Assisted with medical procedures Supported patients entering or leaving their beds.
Assist patients walking, Tidy patient's rooms, Answer call lights, Deliver messages, Monitoring patients and reporting changes, Provide patient hygiene, Monitoring food and liquid input/output.
July 2007 to December 2008
Service Net Solutions Jeffersonville, Indiana
Customer Service Representative
Answer inbound calls.
Troubleshoot appliances, enter notes about call into computer, assist customer to the best of my knowledge with material given, Light clerical duties.
October 2006 to July 2007
Christian Health Center Louisville, Kentucky
Certified Nurse Assistant
Assist elderly with daily living needs.
Supported patients entering or leaving their beds.
Assist patients walking, Tidy patient's rooms, Answer call lights, Deliver messages, Monitoring patients and reporting changes, Provide patient hygiene, Monitoring food and liquid input/output.
Education.
Contact this candidate