Customer Service High School

Maya Brown

Email: ********@************.***

Address:

City: San Antonio

State: TX

Zip: 78253

Country: USA

Phone: 210-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Educational Background:

High School Dipolma from New Hope Academy, San Antonio TX 1/2001 to 11/2009 (High School)

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Highlights

High customer service standards

Dedicated to process improvement

Conflict resolution proficiency

Devoted to data integrity

Strong problem solving ability

Negotiation competency

Troubleshooting skills

Telecommunications knowledge

Proficient in customer account software

Customer Relationship Management software (CRM)

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Managed call flow with up to 10 calls in queue per minute.

Experience

September 2012 to November 2012

Luby's San Antonio, Texas

Food To Go

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Served fresh, hot food with a smile in a timely manner.Accurately measured ingredients required for specific food items.Carefully maintained sanitation, health and safety standards in all work areas.Frequently washed and sanitized hands, food areas and food preparation tools.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

October 2011 to September 2012

West Business Services San Antonio, Texas

Customer Service Representative

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

September 2010 to March 2011

Target San Antonio, Texas

Cashier

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.

Education

2009 New Hope Academy San Antonio, Texas

High School Diploma High School

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