Customer Service Manager

DAMIONNE BAUCHAM

Email: ********@***********.***

Address:

City: Harbor City

State: CA

Zip: 90710

Country: USA

Phone: 310-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

PROFILE Seeking to fulfill a position in the area of Administration/ Customer service and support staff. Detailed oriented with great organizational skills. Self motivator with the ability to multi-task and problem solve. Great team player with excellent communication and administrative skills.

Educational Background:

High School Dipolma from WILSHIRE COMPUTER SCHOOL/ HARBOR COLLEGE, Los Angeles CA 1/2001 to 12/2007 (Business / Nursing)

Job History / Details:

Summary

PROFILE Seeking to fulfill a position in the area of Administration/

Customer service and support staff. Detailed oriented with great organizational skills. Self motivator with the ability to multi-task and problem solve. Great team player with excellent communication and administrative skills.

Highlights

Microsoft office

Microsoft word

Microsoft excel

Microsoft power point

Ten key by touch

Proofreading

Schedule management

Report Writing

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols and recognition for identifying fraud and saving the company thousands of dollars.

Experience

October 2008 to May 2011

CHASE BANK TORRANCE, CA

Teller/Sales Service Assistant

Responsibilities include excellent customer service, balancing cash drawer, balancing vault, running daily, and monthly reports as well as responsible as ATM custodian and knowing banking audit regulations and procedures.

Sales service associate requires hostess customer service, one on one communication with personal bankers as well as customer relations and assistance with challenging financial dilemma.

February 2004 to October 2008

Advance America Carson, CA

ASSISTANT MANAGER

Responsibility included maintaining effective operation and continued growth of branch with direction of branch manager and divisional director of operations.

Opening and closing of branch while maintaining control of cash flow, balancing and audits.

Running daily, weekly and monthly reports as well as reviewing them to identify areas of opportunity for increased profits and decreased expenses.

Collections on bad debts and excellent customer service.

April 1997 to January 2004

Westrux Express Harbor City, CA

ADMINISTRATIVE ASSISTANT

Organized and assisted with setting up office procedures.

Hired and trained office personnel.

Inter- face with CPA, answered incoming calls and was responsible for handling customer relations and dispatch issues with drivers.

March 1988 to January 1997

THE HOLDEN GROUP West Los Angeles, CA

SENIOR PRODUCTION COORDINATOR

Performed underwriting of 401 k plans and other retirement plans for municipalities. Responsibilities included generating weekly and monthly reports. Performed audit of other coordinators and was responsible for training new personnel.

Education

WILSHIRE COMPUTER SCHOOL/ HARBOR COLLEGE Los Angeles, CA

Certificate in computer operations, certificate in marketing business from County of Los Angeles Business / Nursing

1987, 2001, 2007

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