Customer Service High School

Lenae Powell

Email: ********@*********.***

Address:

City: Alexandria

State: VA

Zip: 22309

Country: USA

Phone: 571-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Prince William Adult Education, Woodbridge VA 1/2001 to 4/2006 (High School)

High School Dipolma from ECLI, Woodbridge VA 1/2001 to 12/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Courteous demeanor

Adaptive team player

Active listening skills

Energetic work attitude

Customer service expert

Work Experience

December 2011 to April 2012

Massage Envy Arlington, VA

Front Desk/Sales

Greeted all guests and assisted them with requests and special services.Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Suggested and sold salon services and retail products to customers.Checked members and guests in promptly for their appointments. Meticulously entered client and service information when booking appointments.

August 2009 to December 2011

TJX Companies Alexandria, VA

Customer Service Coordinator

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Offered direction and gave constructive feedback to motivate team members.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Processed all sales transactions accurately and in a timely fashion.

July 2007 to February 2009

Kiddie Kandids Woodbridge, VA

Photographer

Designed displays to make the store experience interactive and engaging.Organized and located inventory and updated store spreadsheets.Monitored studio for adequate quantities of supplies.Conducted all photo shoots in a calm and professional demeanor.Collaborated with clients to guarantee satisfaction with advertisements.Explained price and package details to customers.Defined image requirements and planned photographic events.

September 2006 to July 2007

Imaging Partners Inc. Woodbridge, VA

Photographer

Set up precise photographic measurements and control equipment.Monitored studio for adequate quantities of supplies.Conducted all photo shoots in a calm and professional demeanor.Collaborated successfully with a variety of personalities and work styles.Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Operated a cash register to process cash, check and credit card transactions.Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.

Educational Background

2006 Prince William Adult Education Woodbridge, VA

GED High School

ECLI Alexandria, VA

CDA/Associates Degree Child Care

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