Customer Service Data Entry

Michelle Stepp

Email: *********@********.***

Address: **** ** **** ******

City: Cape Coral

State: FL

Zip: 33904

Country: USA

Phone: 239-***-****

Skill Level: Experienced

Salary Range: $29,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MICHELLE STEPP

*********@********.***

HOME PHONE 239-***-****

1206 SE 26th St. * Cape Coral, FL 33904

OBJECTIVE

A position utilizing my skills and education that will allow for experience and growth within the healthcare field.

EDUCATION

Rasmussen College - Fort Myers, Florida

Associate of Science - Health Information Technology - 2012.

Directors List - GPA 4.0

SELECTED COURSEWORK

* Medical Terminology

* Anatomy & Physiology

* Pathophysiology

* Computer Information Systems

* Health Information Management

* Medical Insurance and Billing

* Health Information Law and Ethics

* Basic ICD-9-CM Coding

* Intermediate ICD-9-CM Coding

* Management of Health Information Services

EMPLOYMENT HISTORY

Registered Pharmacy Technician, Publix, Cape Coral, FL, October 2003 - Present

* Customer service including; working with customers, doctors and insurance companies in all areas of the pharmacy.

* Answer phones, dispense products, receive merchandise and data entry.

* Ensure all safety protocols and procedures are followed within the department.

Office Assistant, Sno-Brrrd Air Conditioning, Cape Coral, FL, March 2002 - October 2003

* Delivered optimal customer service, ensuring all clients needs and concerns were met and addressed in a timely manner.

* Administrative tasks including answering phones, scheduling appointments, data entry, filing and bookkeeping.

Assistant Customer Service Manager, Albertsons, Seminole, Florida, March 1985 - October 1987

* Provided outstanding customer service.

* Scheduling and training of all new and current employees.

* Administrative tasks including; answering phones, data entry and payroll.

* Handled cash, daily deposits and balancing of weekly reports.

PROFESSIONAL SKILLS

* Excellent customer service.

* High Multi-tasking abilities.

* Effective time management and organizational skills.

* Microsoft Office 2007 Suite.

* Quick problem solving abilities.

* Highly flexible to fit the needs of the organization.

* Critical Thinking

* Works well independently as well as in a team environment.

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