Customer Service Representative

experienced food server in need of work (Bakersfield, Ca)

Date: 2012-11-29, 10:52PM ********************.**@*****.***

Michelle Etheridge

**** ********* **.

*****************.**@*****.***

OBJECTIVE: To utilize my knowledge and experience aptly in order to excel within any given position that I may encounter. I enjoy challenge seeking opportunities to learn and improve my skills, along with being an asset and effective individual in the most ethical manner.

EXPERIENCE

Airport Drvie-In---Bakersfield, CA Shift Leader--2012 to 2012

In charge of customer orders, cashiering, cooking, prepping, cleaning, counting till, vendors, securing revenue, and building.

Milt's Coffee Shop--Bakersfield, CA Server--2008 to 2012

I delivered exceptional customer service to all customers in a fast paced and professional manner. As well as offering enthusiastic, friendly, and a fun dining experience that ensured repeat clientele. Strangers became customers and customer became friends. Job responsibilities also included: cashiering, serving customer needs, answering phones, taking and fulfilling to-go orders, busing tables, side work, maintained proper food handling procedures, assisting other servers, counting the till, and securing the restaurant and safe at the end of the night. Serve Safe Certified.

Perko's Caf ---Grass Valley, CA Server/Night Manager---2007 to 2008

Attended to customer needs as a server along with maintaining the evening operations of the restaurant, staff, customer satisfaction, problem solving, and troubleshooting. Responsibilities included: Counting/Transfer of register tills at the start and end of the evening shift, running credit card reports at the start and end of shift to close out the business day, assisting with scheduling, recording information on owner reports, tracking produce inventory and placing weekly produce and ice cream orders to ensure adequate supply for restaurant operations while reducing spoilage, overseeing staff and promptly resolving issues.

Home Depot---Bakersfield, CA to Cheyenne, WY Special Services Customer Representative,

Freight Team, Cashier---2004---2005

Responsibilities included: special orders, customer contacting, truck and equipment rentals, cashiering, returns, filing, organizing special order inventory, assisting in loading for customers. Freight team: overnight stocking in all departments, palletizing overstock to be placed in the overhead, rack diving for inventory, end cap merchandise, was O.P. (Order Picker) certified as well as the Electronic Pallet Jack.

ACS---Direct Loan Servicing Center---Bakersfield, CA Universal Temp Representative--

2002--2003

Inbound Loan Counseling: counseled borrowers in loan repayment options, forbearances, deferments, repayment options, loan amortization, interest rates, calculate loan payoffs.

Lowe's HIW---Bakersfield, CA Customer Service Representative---2001--2002

Job included: phone operations, truck and equipment rentals, customer service desk, returns, deliveries, pick-ups, loading, security cage maintenance, item look-up, product knowledge, and was proactive with working with L.P. to prevent shrink.

EDUCATION

2011--present Ashford University Online BA Program Clinton, Iowa

BA--Applied Behavioral Science--in progress

2007--2008 Yuba College Marysville, CA

General Education Requirements

2005--2006 Bakersfield College Bakersfield, CA

General Education Requirements

2001--2002 Bakersfield College Bakersfield, CA

General Education Requirements

CERTIFICATIONS

2011--present Serve Safe Certified

2006--2008 CPR & First Aid Certified

REFERENCES

Will provide upon request

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