Customer Service High School

Brittany Howard

Email: ********@***********.***

Address:

City: Charlotte

State: NC

Zip: 28208

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

OBJECTIVE: I AM DETERMINED TO BUILD A FOUNDATION FOR MY FUTURE AND MY FAMILY Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Educational Background:

High School Dipolma from Sun Valley High School, Monroe NC 1/2001 to 5/2004 (Education)

High School Dipolma from South Piedmont Community College, Monroe NC 1/2001 to 12/2012

Job History / Details:

Professional Summary

OBJECTIVE: I AM DETERMINED TO BUILD A FOUNDATION FOR MY FUTURE AND MY FAMILY

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Core Qualifications

Results-oriented

Quick learner

Computer proficient

Client-focused

Experience

January 2007 to April 2008

Wachovia Charlotte, NC

BankerII

Opened new customer accounts, including checking, savings and lines of credit.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.

February 2012 to Current

Walmart Charlotte, NC

Cashier

Prevented store losses using awareness, attention to detail and integrity.Achieved high sales percentage with consultative, value-focused customer service approach.Worked as a team member performing cashier duties, product assistance and cleaning.

November 2010 to January 2011

Walmart Indian Trail, NC

Cashier

Seasonal

April 2008 to December 2008

Sprint Charlotte, NC

Phone Agent

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.

November 2004 to January 2007

Wendys Indian Trail, NC

Crew Trainer

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Served fresh, hot food with a smile in a timely manner.

July 2009 to August 2010

Exxon Express Charlotte, NC

cashier

Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.

Education

2004 Sun Valley High School Monroe, NC

High School Diploma

GPA 3.25

2007 South Piedmont Community College Monroe, NC

Associate of Arts Education

3.05 GPA

Professional Affiliations

REFERENCES

LARRY PLUMMER (1YRS) 980-***-****

MIESHA JOHNSON (16YRS) 704-***-****

DANIELLE GLENN (1YRS) 704-***-****

TALANDRIA GRAVES((5YRS) 980-***-****

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