Customer Service Data Entry
Resume:
Retail,Sale,Data Entry,Customer Service,Labor,Taxes,Accounting,Collect (Springfield)
Date: 2012-11-15, 10:40AM ***********@*******.***
Good Morning folks,
Forgive me for asking but are you all hiring qualified individuals such as I looking for a potential career with a great company? I submit my resume' for any possible considerations with you. I was referred to you by WorkSource Oregon. I am an experienced, mature but trainable employee for a position with your fine company, & by the way, I do have the experience that you all seek.I do have current references as follows:
Kerry & Brenda McClure-Past supervisor & friends-541-***-****
Joyce Klopp-current supervisor-541-510-62-4
Elaine Clark-current co-worker-541-***-****
Debbie Butorac-past supervisor-307-***-****
My salary/wage requirement-at least minimum wage with potential growth.
Thank you for you reading my E-mail in hopes of helping you all out with a career oriented job.
BRIAN C. ATWOOD
158 17th Street Apt #9
Springfield, OR 97477
********@*******.***
OBJECTIVE
To employ 20+ years of Business/Retail Management and Accounting experience to support a position with a progressive company where potential and ability can be developed to the fullest extent, leading to a responsible position.
Currently working part-time as a Paper Boy/Carrier for The Register-Guard/Emerald Valley Shopper May, 2012 to present & also a Volunteer with Food for Lane County Summer Kids Program Third Season June 2012 to Present
Also volunteered June to August 2010 & June to August 2011
Food Processing/Dishwasher-770 Bailey Hill Road Eugene, Oregon 97402
PROFESSIONAL EXPERIENCE
Ray Klein Inc, dba Professional Credit Service, Springfield, OR-August 2010 to February 2011
Third Party Medical-Municipal-County Collections, 2nd Level
Phone Collections, direct dial & Auto-Dialer
Garnishment/Legal Procedures
Customer Service
Training of Level 1 Collectors/New hires
Letter Compositions
Processing of Lawsuits
Jackson Hewitt Tax Service/Liberty Tax Service, Phoenix AZ- November 2007 to January 2010-Currently Inactive
Office Manager-Tax Preparer/Consultant
Prepared current & prior year US 1040 Income Tax Returns along with any State Tax
Returns required.-Amended Income Tax Returns
Customer Service
Data Entry
Collections
Phone calls to prior year clients
Arizona Department of Revenue, Phoenix, AZ, January 1993-June 2006
Examiner Technician II/Field Auditor/Error Resolution Specialist
Trained all temporary employees as well as new hires.
Proofed and corrected Individual, Corporate Withholding and Transaction Privileged Tax Returns and all amended returns received.
Processed all types of tax returns from start to finish, including Customer Service.
Orchestrated efforts to help fellow employees with job upgrades from Examiner Technicians to Field Auditors.
Reviewed all income tax correction letters for errors and misinformation.
Tested tax software packages before implementations.
Worked in the State Warehouse/Records Retention buildings using Forklifts, floor-jacks, pallet-jacks while boxing up documents, stocking shelves, inventory control, document destruction, audit control of documents, recovery of requested documents.
Examiner Technician I
Provided protest resolution options to taxpayers concerning audits in conjunction with checking audits for errors.
Prepared adjustments and maintenance for protested audits and refunds.
Maintained and checked out of state withholding, vendor and warehouse lists for Nexus (connection/link for Use Tax). Resolved Nexus issues with taxpayers in person, by telephone or correspondence.
Assessed approximately 100 out of state corporations for tax liabilities during a period of two years.
Maintained accounts receivable maintenance, accounts receivable pre-pays, demand drawers, re-adjustments and NSF's, Accounts Payable, Data Entry, Collections, Customer Service, Tax Information Assistance
Clerk Typist III
Reviewed taxpayers account statements for accuracy and completeness by telephone, in person, or by written contact with taxpayers to determine course of action based on established Governmental Principles of Accounting.
Researched and identified errors on complex tax returns for individuals and businesses taxed using CRT and PC.
Provided instruction and direction to other employees as well as suggested solutions to other units relating to specific taxpayer problems.
Performed compilation of statistical reports.
Arizona State Treasurer, Phoenix, AZ, 1992
Cash Management
Prepared cash journals, general reports and reconciliation reports.
Worked with spreadsheets using Lotus 123, handled collections of NSF's and, processed warrants.
Performed research and computer data entry
Executed electronic wire transfers and deposits
Previous Professional Experience
Montgomery Wards, Phoenix, AZ, 1990-1994 part time
Senior Customer Associate
Handled training of new customer associates, payroll and scheduling of staff, retail sales, Customer Service, refunds & complaint resolution.
Planned customer service seminars.
Processed collections, credit checks, inventory control and audits.
Famous Footwear, Wheatridge, CO, 1987-1988
Manager
Hired, trained and supervised up to 25 employees for nation-wide retailer.
Maintained inventory control, payroll, accounts receivable and payable, and audits.
Facilitated all sales and customer service seminars
Processed all collections and cash journals, cash management and credit checks.
Created an advertising and marketing campaign for store.
John W. Tripp, Colorado Springs, CO, 1985-1987
Senior Personnel Consultant
Built relationships with and obtained contracts with various employers.
Handled field collections, payroll, public relations, data entry and word processing.
Produced financial reports.
United States Navy-Electronic Warfare Operator, Pensacola, Florida-1978
COMPUTER SKILLS
Languages include:
COBOL Pascal
C-Language Assembly
Basic RPG
FORTRAN Apollo
Outlook Express
WordStar
Software applications include:
dBase 4 Windows 95, 98, 2000, 2003, 2007
Excel Windows NT & Vista
WinWord BRITS
Lotus 123 CICS
EDUCATION
B.S.Program in Business Information Systems, Accounting, California Polytechnical University,1985
Pomona, CA
CONTINUING EDUCATION
Business Information Systems, Chaffee Community College, Alta Loma, CA, 1985
Business Information Systems, Accounting. Blair Comm. College, Colorado Springs, CO., 1988
Business Information Systems, Grand Canyon University, Phoenix, AZ, 1992
Business Information Systems, Accounting, Glendale Comm. College, Glendale, AZ, 1993
AWARDS
Winner of "7 Extra Mile Awards", "4 Gold Star Awards", "2 Super Person Awards" and
"2 Team Work Awards" "4 Employee of the Month Awards" from Arizona Department of Revenue
Winner of the "Gold Medallion 5 Year Customer Service Award" for excellent customer service from Montgomery Wards
Oasis Intergenerational Tutoring-2011
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