Customer Service Sales

Jennifer Berger

Email: ********@*************.***

Address:

City: Woodbury

State: NJ

Zip: 08096

Country: USA

Phone: 215-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy customer service oriented manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Works effectively with all team members and utilizes effective communication skills to achieve results and accomplish shared objectives.

Educational Background:

High School Dipolma from Temple University, Philadelphia PA 1/2001 to 5/2005 (Psychology)

Job History / Details:

Executive Summary

High-energy customer service oriented manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Works effectively with all team members and utilizes effective communication skills to achieve results and accomplish shared objectives.

Core Qualifications

Highly motivated and goal driven, fast learner

Team player

Strong background in hospitality industry

Efficient at multitasking

Superior communication skills

Disciplined decision making

Serve Safe certified

Employee hiring and scheduling

Staff training and development

Proven ability to establish customer and vendor relations

Event management

Marketing and promotion

Consistently exceeds corporate goals in sales

Controlling labor costs

Professional Experience

February 2009 to Current

Brio Tuscan Grille Marlton, New Jersey

Manager, Trainer, Server

Service manager new store opening 2010.

Managed team of 50 professionals.

Implemented stronger guest allergy procedures to ensure greater guest safety and satisfaction

Increased banquet sales by 5 percentage over previous year sales

Kept labor costs at or below budget

Boosted positive guest feedback scores

Won national dessert sales contest.

Trained new servers.

January 2005 to October 2007

Cuba Libre Philadelphia, Pennsylvania

Server, Host

Worked off-premise specialty banquets/events (50 to hundreds in attendance) contracted via Cuba Libre

Maintained efficient flow of restaurant by evenly seating sections and communicating with kitchen

Consistently exceeded sales goals

Utilized up-selling techniques and extensive product knowledge to win rum selling contests

October 1999 to September 2005

Accent on Eyes Glassboro, New Jersey

Optometric Technician, Sales Associate

Oversaw eye frame vendor relations

Generated a $4000 increase in sales over a three month period through product selection and up-selling additional products

Performed glaucoma, auto refraction and color&depth perception testing

Maintained patient files

Education

2005 Temple University Bachelor's of Psychology GPA 3.0

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