Manager Customer Service
Resume:
Marcy Schwartz
Email: *********@********.***
Address: 360B Carlton Ave.
City: Piscataway
State: NJ
Zip: 08854
Country: USA
Phone: 732-***-****
Skill Level: Director
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Marcy Schwartz
360B Carlton Avenue
Piscataway, New Jersey 08854
*********@********.***
Account Management
Service Drivenaa Client Relationsaa Training
My Goal: To Be a Creative, Dynamic Results-Oriented Professional, Within a Progressive Growing Company!
Adept at analyzing business challenges and defining effective strategies to increase market share profitability
Work History
Prep 4 Bed Bugs, LLC 2009 aaa present
Independent Contractor
Accomplishments:
- Have increased potential client base by over 500% over the last 2 years.
- Provided seminars to Management Companies to educate them on the processes of Prepping
- Timely follow up and follow through with the client base
- Attended conferences to further enhance product knowledge and meet prospective clients
Spring Cleaning Services, LLC 2007 - 2009
Independent Contractor
Accomplishments:
- Cold calling both in person and over the phone which increased the business by 15%
- Learned much about the Bed Bug business by attending educational seminars
- Followed up on large contractors to provide post construction clean-up
Provided my mother the ability to remain in her residence, while I attended to her needs 2003 aaa 2005
Iron Mountain, Inc. 2001 aaa 2002
Account Manager
Accomplishments:
- Maintained customer accounts to assure maximum sales revenue
- Found special project potential which in turn generated increased revenues
- Team player that helped my contemporaries to retain their accounts
- Accounts Receivable balances remained less than 15 days over due
- True availability to clients to negate problem situations from escalating
Ceridian Employer Services 1998 aaa 2000
Account Manager
Accomplishments:
- Initiated and responsible for quarterly Users Group, which provided industry and product education to clients.
- Sold a software package, which was the largest sale in the Account Management Division for the NJ Branch resulting in 1.2 Million dollars
- Retained my entire client base
- The ability to develop aaABy Customeraa objectives in order to meet overall Annual Objectives
Worldwide Rehabilitation & Auditing, Inc. 1991 aaa 1996
Business Development Manager
Accomplishments:
- Increased sales from $70,000 to $500,000 in a 5 year period on small ticket items averaging $350 a piece.
- Coordinated the activities of different departments, to ensure that aaAeach hand knew what the other one was doingaa, to facilitate a cohesive end result
- Phone calls were initiated to the customer when a new piece of business was received to create Goodwill
- Monitored daily inflow of referrals, to determine where more emphasis was needed to obtain the right aaAmix of businessaa to optimize profitability
Skill set for Account Management
- Understands and involves appropriate resources before issues escalate
- Maintain a high availability and responsiveness to clients
- Confident with all levels of management
- A professional Style: highly personable and outgoing
- Competent in public speaking
- Provide training on new and existing products
- Time Management and multitasking skills
- Project management Capabilities
- Excellent Customer Service Skills
- Utilize an a existing Account Base to obtain Prospective new accounts via the clientsaaa recommendations
- Well organized, efficient and superb troubleshooter
- Strong Negotiation Skills
- Identify opportunities to generate new revenue
Education
University of Rhode Island aaa B.S. Business Administration
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