Manager Customer Service

Eric Fortunato

Email: *********@********.***

Address: ***** ********* ****

City: Stone Ridge

State: VA

Zip: 20105

Country: USA

Phone: 703-***-****

Skill Level: Management

Salary Range: $144,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ERIC FORTUNATO

25126 Almandine Terrace * Stone Ridge, VA 20105 * 703-***-**** * *********@********.***

MANAGER/DIRECTOR: BANKING

Foresighted Manager repeatedly shattering financial objectives through expertise in new business development, account & client base expansion, and operational leadership resulting in $25M+ in deposits over 4 years. Talented mentor equipping managers and staff to exceed corporate objectives through training & development. Previously licensed in life and health insurance.

* Capably maximizes business leads with top executive client decision-makers through relationship-building and responsive customer service.

* Multiple award winner achieving high ranks companywide in recognition of exceptional performance.

* Realized the lowest turnover ratio for a region consisting of DC, Maryland, Virginia, and Delaware.

* Fueled $25M+ in deposits over 4 years while at TD Bank.

Sales & Revenue Growth * New Business Development * Operations Management

Customer Service * Staff Management * Training & Development * Mentoring

Loan & Account Management * Quota Overachievement * Regional Management

Client Relationship-Building * Regulatory Compliance

PROFESSIONAL EXPERIENCE

TD BANK, Reston, Virginia * 2008-Present

Store Manager/Vice President

Escalated the deposit for the designated market from $14M to $62M in 4 years as Branch Manager and Business Banker, capturing $12.5M+ in mortgages and $8MM in home equity loans & loans in 2012. Exceeded annual $4M goal by 500%. Elevated CWI scores from 23.4 to 47.0 in one year, mentoring 10-person staff using the EARN coaching model. Conferred with the Cash Management, Commercial Lending, Merchant Services, and Wealth Management divisions to drive new business.

Select Achievements:

* Acted as a key liaison to 10 Financial Services Representatives (FSR) at 16 Virginia stores as a FSR Champion, mentoring and coaching them on cross-selling & up-selling, new product development, and client base expansion.

* Shattered sales revenue objectives for the 3 first quarters of 2012 by 150%.

* Capitalized on 8-10 business leads per week, meeting with small & mid-sized business CFOs/CEOs to develop and management relationships and boost referral business.

* Managed deposit growth, loan & account volume, sales revenue, and customer service.

* Spearheaded multiple regional campaigns, including Special Olympics, CPA, and Money In/Out.

BB&T, Fairfax, Virginia * 2006-2008

Financial Center Manager III/Vice President

Oversaw one of the company`s largest centers with a deposit base of $500M+, capably managing loan origination, underwriting, and closings. Processed Small Business loan requests for less than $100k. Evaluated employee performance, merit raises, and coaching sessions. Strong community network.

* Escalated center growth by $50M by effectively teaming with Business Servicing Officers.

ERIC FORTUNATO

Page 2 * 703-***-**** * *********@********.***

CHEVY CHASE BANK, CITY, STATE * 2001-2006

Branch Manager 4/District Lending Officer

Averaged deposits ranging from $25M-$35M in deposits as a vital resource fueling the growth of 22 branches. Generated new loans, maximized referrals, and expedited loan processing.

Note: Served as Branch Manager at United Bank. Assistant Manager at First Virginia Bank. Details furnished upon request.

EDUCATION & TRAINING

Bachelor of Arts in Psychology

George Mason University, Fairfax, Virginia

PROFESSIONAL DEVELOPMENT

Commercial Lending 110, Center of Financial Training (January 2013)

Achieve Program, TD Bank (Regional Manager Training)

Ethics for Bankers TD Code of Conduct

Small Business Express Leasing

Building Strong Customer Relationships

Creating and Maintaining a Talented Workforce

Small Business Pre-Fund Approval Process Privacy and Safeguarding Information Security Awareness & Check Fraud for Store Management

**Full list available upon request**

PROFESSIONAL AFFILIATIONS

Greater Reston Chamber

Greater Reston Chamber Lead Share Group

Greater Reston Chamber - Membership Committee

Reston Rotary

AWARDS

Galaxy Leader, 1st Quarter of fiscal year 2005

Galaxy Member 2nd/3rd quarters of fiscal year 2004

2004 Manager of the Year Nominee at Chevy Chase Bank

2006 President`s Cup Winner, BB&T

2nd in the Fairfax Region (out of 49 branches) for the 4th Quarter Sales Campaign of 2006

#1 Lender for July 2007 in the Fairfax Region with $1MM+ in retail loans booked

Store Manager of the Quarter -1st Quarter 2009 & 4th Quarter 2011 at TD, 2009 & 2011, Manager of the Year Nominee, TD Bank

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