Customer Service Representative
Resume:
Jessica Evans
Apr. ***
Grandview, MO 64030
C: 816-***-****
****************@*****.***
Professional Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Experienced Team Member professional with strong leadership and relationship-building skills. Reliable and hard-working warehouse associate committed to getting the job done as quickly, efficiently, and safely as possible.
Core Qualifications
1. Strong organizational skills
2. Extensive food/beverage knowledge
3. Creative problem solver
4. Food and beverage handling
5. Listening skills
6. Restaurant experience
7. Excellent communication skills
8. Ability to communicate clearly
9. MS Windows proficient
10. Ability to handle fast-paced environment
11. Customer Service
12. Ability to perform basic math calculations
13. Fast learner
14. Ability to work on weekends and holidays
15. Courteous demeanor
16. Able to multi-task and work well under pressure
17. Energetic work attitude
18. Ability to build strong customer relationships
Experience
October 2012 - Present
Convergys
Olathe, KS
Noncontingent Collector
Make outbound calls to cardholders regarding past due credit card bills and receive inbound calls regarding customer accounts
May 2012 - July 2012
ACCENT Marketing
Kansas City, MO
Customer Service Representative
Make and receive inbound and outbound calls regarding customer accounts
October 2011 – March 2012
Jack In the Box
Overland Park, KS
Team Member
Worked stations including cashier, drive thru, cook line and bussed tables. As a cashier I accepted payment from customers, and made change as necessary. Working on the line I apportioned and served food to customers. Cleaned and maintained the beverage area, display cases and other equipment. Take orders in the drive thru in a respectable way.
September 2009 – September 2011
New Innovative Solutions
Grandview, MO
Customer Service Rep
Outbound/Inbound customer service rep. Provided customer service for an average of 100 calls per day, answering customer inquiries, solving problems, and providing new product information.
August 2010 – October 2010
Toys R Us Distribution Center
Lees Summit, MO
Warehouse Associate
Used item numbers to properly stock warehouse. Loaded and unloaded pieces into boxes for shipment. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Responsible for careful handling of all merchandise to avoid damage. Carried needed tools and supplies from storage or trucks.
August 2009 – September 2009
Longview Community College
Lees Summit, MO
Retail Customer Care
Answered questions regarding the store and its merchandise. Computed sales prices, total
purchases and processed payments. Greeted customers and ascertained customers' needs. Maintained knowledge of current promotions, policies regarding payment and exchanges. Recommended merchandise based on customer needs.
Education
Grad Year: 2009
Raytown South High School
Raytown, MO
Obtained High School Diploma
Grad Year: 2012
Concorde Career Institute
KCMO
Medical Assisting
BLS/CPR Certified
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