Customer Service High School

Brandon Harvey

Email: ********@************.***

Address:

City: Chicago

State: IL

Zip: 60644

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Personable and responsible Cashier with 3 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Eager to advance and succeed. Articulate and able to effectively communicate with other.

Educational Background:

High School Dipolma from Westwood College, Chicago IL 1/2001 to 11/2008 (Customer Service / Sercurity Guard)

High School Dipolma from The Cara Program, Chicago IL 1/2001 to 9/2012

High School Dipolma from Austin High School, Chicago IL 1/2001 to 9/2012

High School Dipolma from Westwood College, Chicago IL 1/2001 to 9/2012

Job History / Details:

Career Overview

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Personable and responsible Cashier with 3 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Eager to advance and succeed. Articulate and able to effectively communicate with other.

Core Strengths

Large cash/check deposits

Training development

Top sales performer

Telephone inquiries

Telecommunication skills

Multi-line phone usage

Strong organizational skills

Creative problem solver

Listening skills

Excellent communication skills

Quick learner

Customer service expert

Credit card processing

Store maintenance ability

Accomplishments

Cashier

Achieved highest number of new credit accounts opened within one-month period.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Work Experience

November 2009 to Current

Walmart Supercenter Chicago, IL

Customer Service Rep

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Cross-trained and provided back-up for other customer service representatives when needed.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with food selection, inquiries and order customization requests.Assisted customers in finding out-of-stock items.

Organized the store by returning all merchandise to its proper place.

Processed merchandise returns and exchanges.

Guaranteed positive customer experiences and resolved all customer complaints.Directed calls to appropriate individuals and departments.Produced money orders for customers.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.Answered customer questions regarding store merchandise, department information and pricing.

July 2007 to October 2007

Safely Service Systems Chicago, IL

Security Guard/ Event Staff

Patrolled grounds( exhibit, building, etc) hourly ensuring area was secure.

Protected property from theft, damage or destruction.

Advised management of possible threats to staff, patrons, merchandise, building, and grounds.

March 2003 to September 2007

Advance Presort Service Chicago, IL

Machine Operator

Ability to operate a machine and reading barcodes.

Knowledge of and experience with corporate mail room procedures .

Ability to takes accurate phone messages and deliver massages promptly.

Good customer-relations background and computer skills.

Educational Background

2011 Fidelity Investigative Training Academy Chicago, IL

Security

-CERTIFCATE FOR 20-HOUR BASIC SECURITY OFFICER COURSE

-CERTIFCATE FOR 20-HOUR FIREARMS COURSE

-In completing these courses I also received my PERC card, FOID card and certification for a semi-automatic handgun.

2008 The Cara Program Chicago, IL

Training Program

Engaged in full-time coursework to strengthen computer literacy, professionalism, customer service skills, team-building / conflict management skills, and leadership at rigorous training provider. Preferred recruitment source for such firms as Pitney Bowes Management Services and The University of Chicago

Certificate of Personal and Professional Excellence, 11/08

2002 Austin High School Chicago, IL

High School Diploma

High school diploma, 3.0GPA

Westwood College O'Hare, IL

criminal justice

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