Customer Service High School

Andrew Coulter

Email: ********@********-*****.***

Address:

City: Kissimmee

State: FL

Zip: 34746

Country: USA

Phone: 407-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over three years retail experience in a fast-paced environment. Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management.

Educational Background:

High School Dipolma from Celebration High School, Celebration FL 1/2001 to 8/2004 (ARTS)

Job History / Details:

Summary

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management.

Highlights

High customer service standards

Skilled in call center operations

Troubleshooting skills

Top sales performer

Problem solver

Fast learner

Active listening skills

Neat, clean and professional appearance

Able to lift [] pounds

Comfortable standing for long time periods

Reliable team worker

Excellent multi-tasker

Reservations and booking system experience

Front desk training

Luxury guest services

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Experience

April 2012 to September 2012

Copper River Princess Wilderness Lodge Copper Center, AK

Tour Desk

Working in Alaska for four months booking reservations for excursions, and giving high customer service to guest, also worked in laundry and house keeping at the lodge also working as a porter.

March 2011 to April 2012

Orange Lake Country Club Kissimmee, FL

Marketing agent

sold timeshare tours to Holiday inn and Hertz guest calling in to book reservations, high customer service and sales skills

January 2007 to October 2010

Wyndham Vacation Ownership Orlando, FL

Super Agent

Vacation planner, Cisco emails, Owner Relations, employee rental, Discover agent, i booked reservations and helped employee's with product knowledge

January 2003 to January 2005

Moes Southwest Grill Kisimmee, Fl

Cook/Server

Cooked, served, cleaned, opening and closing shifts front of the line customer serves

January 2003 to January 2005

Coldstone Creamery Celebration, FL

server

Served customers ice cream and closed shop

Education

2004 Celebration High School Celebration, FL

High School Diploma ARTS

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