Customer Service Sales

Patrick Sullivan

Email: ********@***********.***

Address:

City: Renton

State: WA

Zip: 98057

Country: USA

Phone: 406-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic professionally talented individual with 12 years of multifaceted experience .

Educational Background:

High School Dipolma from University of Denver, Denver CO 1/2001 to 8/1997 (Liberal Arts)

High School Dipolma from Colorado Institute Of Art, Denver CO 1/2001 to 9/2012

Job History / Details:

Career Overview

Highly enthusiastic professionally talented individual with 12 years of multifaceted experience .

Core Strengths

Conflict resolution

Strong organizational skills

Creative problem solver

Developed listening skills

Excellent communication skills

MS Windows proficient

Effective solution development

Fast learner with a wide range of practical skills

Courteous demeanor

Enthusiastic developer of good relations with clients

Energetic work attitude

Skilled telecommunicator

Daily invoicing

Convincing sales strategies

Customer service oriented

Telephone inquiries

Accomplishments

Consistently received positive feedback from peers and created repeat business by developing long-term relationships with clients.

Handled client complaints, maintaining a positive experience for all parties involved

Consistently generated additional revenue through skilled sales techniques.

Professionally processed 100 calls per day, providing information and service to ensure client satisfaction.

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Earned highest marks for customer satisfaction, company-wide.

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Cross-sold services at a rate of 75 percentage, upgrading customers to different plans and product packages.

Interviewed clients via market research surveys to identify product issues and customer needs.

Assisted in the managing of the company database and verified, edited and modified customers' information.

Work Experience

April 2010 to September 2012

Yellowstone Tour Guides Big Sky, MT

Sales Manager

Managed entire business revolving around a highly guest oriented travel/guide service serving the greater Yellowstone National Park ecosystem. Created bookings, managed finances, extensive marketing both public and social media involved, scheduling, conflict resolution. Increased Company sales by 75 percentage . Created and maintained an organized database to develop promotional sales. Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of 100 percentage profitability. Dedicated to continuously improving sales abilities and ecosystem knowledge. Assisted in creating pre-season marketing plans to support department and divisional strategies. Developed reputation as an efficient service provider with high levels of accuracy.

September 2009 to June 2012

Bucks T-4 Lodge Big Sky, MT

Front Desk Reservations Specialist

Handled all day to day requirements within the lodging and reservations department. Answered guest questions regarding activities, lodging information and pricing. Assisted guests in person, via telephone, email, and fax. Earned management trust by serving as key holder, responsibly opening and closing lodge. Greeted guests entering the lodge to ascertain what each guests wanted or needed. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate. Promptly responded to general inquiries from guests, staff, and vendors via phone, mail, e-mail and fax.

September 2005 to February 2008

Big Sky Resort Big Sky, MT

Multiple Department Manager (Front Desk, Health Clubs, Concierge)

Managed all day to day operations for multiple departments within a world class multi season resort. Answered guest questions regarding activities, lodging information and pricing. Assisted customers in person and via telephone, email, and fax. Trained new employees by providing knowledge of specific department tasks and policies. Managed quality communication, customer support and community representation for each guest. Served as main liaison for customers needs. Cross-trained and provided back-up for other customer service representatives when needed. Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Implemented new processes and systems for improving customer service satisfaction.

October 2000 to August 2005

Low Income Housing Institute Seattle, WA

Social Worker

August 1998 to September 2000

Americorp Missoula, MT

Vista Volunteer

Educational Background

University of Denver Denver, CO

Bachelors Liberal Arts

Colorado Institute Of Art Denver, CO

Associate Of Arts Trend Marketing

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