Customer Service Sales

ADMINISTRATIVE & BUSINESS OPERATIONS PROFESSIONAL Seeks FULL-TIME Work ((Within 15-20 mi. of Cedar Grove, NJ))

Date: 2012-09-27, 9:40AM EDT

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ABSOLUTELY NO HOUSECLEANING/HOME CARE/DOOR-TO-DOOR SALES/PAYROLL or BOOKKEEPING REQUESTS! THESE REQUESTS WILL NOT BE ANSWERED AND WILL BE REPORTED AS SPAM!

PROFESSIONAL OVERVIEW

A detail-driven and performance-oriented Administrative/Business Operations Specialist offering progressive experience along with the ability to effectively combine time/resource-management skills and implement strategic administrative and operational initiatives to enhance productivity, quality, and client service.

Team-player, flexible in accepting assignments and responsibility; recognized for capacity to work autonomously as well as collaboratively and interact effectively with support staff, management, and clients including key internal/external stakeholders.

Accustomed to working under fast-paced, high-volume, time-sensitive conditions while managing multiple projects/tasks simultaneously, exceeding established goals and objectives, and enhancing professionalism.

Superior interpersonal, organizational, analytical, and critical-thinking skills. Typing Speed: 75 W.P.M.

CORE COMPETENCIES

Executive/Staff Assistance Office/Business Administration Customer Operations & Support

Project Leadership/Direction Records/Database Management Departmental/Team Collaboration

Multi-Line Telephones Inventory Purchasing/Control Meeting/Appointment Scheduling

Data Entry/Filing/Faxing Report/Spreadsheet Generation Writing/Editing/Proofreading

EDUCATION/HONORS

Associate of Applied Science in Business Administration -- Berkeley College, Woodland Park, New Jersey

Cumulative G.P.A.: 3.7 Dean's List (2 Semesters)

TECHNICAL ADDENDUM

Microsoft Office: Excel, PowerPoint, Outlook, and WORD PageMaker/Desktop Publishing

WordPerfect 6.0 VeriProg ASPEN Internet Explorer

PROFESSIONAL EXPERIENCE

Hampton-Clarke, Inc. Fairfield, NJ Mar. 2009 -- Sept. 2011

Reporting Assistant

Provided client service and administrative assistance during the production and distribution of regulatory reports for the largest environmental testing company nationwide.

Provided exceptional service to the public; handled multiple incoming telephone lines, answered inquiries, and directed calls appropriately.

Scanned reports into electronic systems and bound and mailed reports to clients.

Oversaw project completion; scanned bar codes for end-of-day revenue totals and filed job folders for future reference.

Selected Accomplishments:

Established and maintained strong working relationships with all departmental staff; organized procedures to increase office efficiency.

A. Santini Moving & Storage Co. of New Jersey, Roseland, NJ Nov. 2006 -- Oct. 2008

Administrative Assistant/Accounts Payable Assistant

Performed a wide-range of administrative duties and provided direct executive support to the Vice President of Sales - Commercial Relocation for a family-owned relocation specialist.

Contributed to client growth and retention; worked in tandem with the VP of Sales to develop and distribute (via fax, email, and overnight mailings) Requests for Proposals (RFPs) and proposals for prospective clients.

Managed and performed administrative/clerical duties including filing, faxing, emailing, mailing, answering phones, and front-line customer service.

Entered client billing information into electronic systems including invoices, revenue, and tax revenue.

Selected Accomplishments:

Consistently increased productivity, reduced costs, and streamlined operations.

Integrated Pharma Technologies Morristown, NJ Feb. 2004 -- Jun. 2006

Client Services Specialist/Data Entry Specialist

Provided administrative and client services for a sales distributor of pharmaceutical products.

Accurately entered clientele data information into iScan; performed extensive quality assurance including researching errors.

Reviewed, reconciled, and corrected errors on forms filled out by clientele representatives; communicated with representatives to obtain accurate and missing information.

Managed special projects as assigned, including developing Business Reply Cards (BRCs) for clientele representatives.

Maintained strong relationships with Clientele Representatives in an effort to improve business operations and efficiencies.

Selected Accomplishments:

Promoted from Data Entry Specialist to Client Services Specialist, April 2006.

Oak Advertising, Inc. Caldwell, NJ Feb. 1997 -- Jul. 2002

Office Manager

Directed all aspects of office operations and provided direct executive assistance to the President and Vice President of an agency specializing in advertising for local/small businesses; leveraged a combination of client relations, business development, bookkeeping, and operating experience with an emphasis on administrative duties.

Professionally represented company in all client, vendor, and artist communication; greeted visitors, answered incoming telephone calls, and corresponded with clients through written proposals and documentation.

Controlled and purchased office supplies; coordinated vendor delivery schedules to ensure appropriate levels of inventory.

Managed client billing procedures; created invoices, prepared data sheets, and managed outstanding/unpaid invoices.

Prepared layouts and art designs for advertising projects; proofread campaigns and advertising strategies.

Evaluated and approved artists' work at their office for the President and Vice President.

Distributed artwork and advertising to newspapers and magazines for promotional campaigns.

Selected Accomplishments:

Developed and maintained strong rapport with clients ensuring repeat/continuing business.

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