Customer Service Maintenance
Resume:
Maintenance/Custodial Worker (New Haven County)
Date: 2012-09-19, 6:35PM EDT
***********@*****.***
Bryant Bell
West Haven, CT 06516
Home: 203-***-****
***********@*****.***
Career Snapshot
Over ten years of commended performance in key customer service and support roles.
Expert in custodial care/communications, problem solving, relationship building.
Awards
"Top Performer" Award, 2007
Six-Time "Employee of the Month," 2004 to 2006
Mission Statement
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer supports in all initiatives and interactions, always putting the customer first. Custodial Service & Support Specialist
Offering an award-winning track record of customer care excellence within high-volume environments that include. . .
Janitorial Exterior Maintenance General Labor
Key Skills
World-Class Customer Service
Troubleshooting/ Problem Solving
Order Fulfillment Call Center Operations
Complaint Handling
Reports & Documentation
Professional Experience
KLAFF'S, -- Norwalk, CT Maintenance/stocker, 1999 to 2012
DEPARTMENT OF PUBLIC WORKS-NORWALK
RECYCLING. -- Norwalk, CT
Exterior Maintenance, 1995 to 1998
Provide, face-to-face customer service/support within high-volume leading home design store -Specializing in lighting, kitchens, baths, decorative hardware and tile & stone. For home improvement and design.
Performance Review Excerpts
". . .For over ten years in a row, I have mmaintain the interior and exterior of the building by performing standard janitorial duties including dusting, vacuuming, sanitizing, mop floors, and cleaning restrooms, common areas, and windows assist in all departments at Klaff's Inc. troubleshooting skills. . .excels in working independently in a fast-paced environment. . .notably mention in the" (2007 Klaff's Ink-employees going above and beyond news letter.)
". . .Exemplifies excellent customer service. . .consistently thinks outside the box and finds creative ways to solve customer problems. . .Identifies opportunities to increase customer retention and satisfaction through the use of excellent communication skills. . .well organized, with the ability to multitask and prioritize workload. . ." (1998 Performance Review, department of public works-Norwalk Recycling.)
Education
CLARK UNIVERSITY COLLEGE -- Atlanta GA
PSYCHOLOGY, 1984
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