Customer Service Sales

Pat Bourgeois

Email: *********@********.***

Address: **** ******** ****

City: Columbia

State: MD

Zip: 21045

Country: USA

Phone: 410-***-****

Skill Level: Experienced

Salary Range: 75

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PATRICE H. BOURGEOIS, CISSP, PMP

9467 Macomber Lane * Columbia, Maryland 21045

Home: 443-***-**** * Cell: 410-***-**** * email: *********@********.***

- INFORMATION TECHNOLOGY EXECUTIVE -

Senior Project Manager, Product Manager

Accomplished, dynamic information technology management professional offering over 15 years` experience leading comprehensive information Technology initiatives. Proven technology leader who excels as a pivotal business partner and provides critical subject matter expertise to the leadership team. Demonstrated ability to learn and teach new concepts, easily adapt to change and manage numerous simultaneous tasks. Successful team builder and leader who recognizes the necessity to develop and train an extremely efficient staff. Innovative, high-energy professional with excellent organizational and communication skills and the capacity to assume increasingly significant responsibilities. Sample technical proficiencies include MS Office Suite, Adobe CS Suite, Visio, MS Project, Oracle, SEIM, Nessus, Snort, Checkpoint, and Cisco Secure.

CORE COMPETENCIES

* Vulnerability Assessment

* Training & Mentoring

* Policy Development

* Strategic Planning

* Project Management

* Client Acquisition

* Customer Relationships

* P&L Management

* Team Building

* Leadership

* Budget Planning/Analysis

* Penetration Testing

- SELECTED ACHIEVEMENTS -

Project Management

* Conceptualized, authored and implemented the marketing plan for a start-up division resulting in $17 million in revenue within two years.

* Championed the completion and delivery of projects on time and within budget.

* Appointed project lead for new Chemical Warfare Agent (CWA) lab scheduled for 2012 dedication.

* Directed the conversion of an Approach database to an Access database.

* Shrunk proposal generation time by 50% through creation of a proposal boilerplate.

Sales & Marketing

* Honored recipient of the United States Army Commander`s Medal for excellent customer service.

* Constructed a world-class sales team from the ground up, boosting sales from $250,000 to $3 million.

* Translated complex technical security matters into easy to understand terminology to better sell clients on the advantages of investing in security technology.

* Gained expert knowledge of internet security, risk assessment, accreditation and security awareness.

Product Management

* Spearheaded strategy development for $120 million product line to maintain revenue during declining market.

* Orchestrated launch of Managed Network Security Services, resulting in additional $40 million in annual revenue.

* Recognized with GE Information System`s President`s Award.

- PROFESSIONAL EXPERIENCE -

Project Management

Executed all duties responsible for ensuring the timely completion of projects. Liaised with internal and external client groups to define scope, project timelines and budgets. Formulated and constructed global security policies and procedures for clients, including Fortune 100 companies and governmental agencies. Developed and delivered global deployment templates and documented testing standards. Cultivated and fostered relationships with internal client groups to align departmental goals with business objectives. Created detailed project documentation and support materials. Tracked budgets; documented and reported deficits. Ensured compliance with contractual terms and service level agreements (SLAs). Liaised with a wide range of client contacts from `C` level executives to the internal IT teams.

Sales & Marketing

Cultivated and fostered relationships with clients to facilitate corporate sales growth. Leveraged innate creative ability to design compelling marketing collateral including monthly client newsletters. Instituted short and long term strategies for software development lifecycle (SDLC). Shepherded the creation and deployment of an online training and lead generation program. Developed and ensured adherence to team sales objectives. Coached sales staff. Conducted comprehensive sales training meetings.

PATRICE H. BOURGEOIS * *********@********.*** * PAGE TWO

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Product Management

Directed the activities of up to 22 staff members including; engineers, software developers, technical writers, security analysts, launch leaders, customer service representatives and trainers. Generated approval and funding for projects through conduction of senior level proposals. Organized participation in trade shows. Conducted status meetings to keep all stakeholders abreast of impending developments. Devised and deployed comprehensive client training programs. Showcased product attributes to clients. Managed licensing programs. Designed product feature request tracking systems and MRD processes. Utilized six sigma methodologies during product launches. Performed comprehensive network security audits and documented results according to DIACAP, 800 series and ISO27001.

- EMPLOYMENT HISTORY -

ENVIRONMENTAL PROTECTION AGENCY, Fort Meade, Maryland 2010 - Present

Provider of scientific laboratory services for EPA for expert testing and pathogenic evaluation.

Facilities Administrator IV

CONNEX SECURE, Columbia, Maryland 2008 - 2009

Highly respected security consultancy with clients including; Department of State, Comcast, George Washington University and others.

Project Management Director

PRISM MICROSYSTEMS, Columbia, Maryland 2004 - 2008

Developer of business-critical solutions to consolidate, correlate and detect changes that impact IT infrastructure performance, availability and security.

Director of Marketing and Business Development

RAYTHEON MICROSYSTEMS, Linthicum, Maryland 2000 - 2003

Renowned provider of network security analysis products to private and governmental clients.

Director of Technical Product Management

GE INFORMATION SYSTEMS, Gaithersburg, Maryland 1995 - 2000

A leading software and network services provider.

Global Product Marketing Manager

- EDUCATION & CERTIFICATIONS -

Master of Arts - Communications, University of Dayton, Dayton, Ohio

Bachelor of Business Administration - Marketing & Statistical Economics, Emory University, Atlanta, Georgia

Graduate Certificate in Internet Technology, Johns Hopkins University, Baltimore, Maryland

CISSP

NSA-ISM

GIAC

PMP

- AFFILIATIONS -

Infragard

SANS

ISC2

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