Project Manager Customer Service

Christina Stohs

Email: ********@*****-*******.***

Address:

City: KANSAS CITY

State: KS

Zip: 66103

Country: USA

Phone: 913-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented Project Manager with the ability to lead organizations to successful product launches and higher revenues. Expertise in developing client relations.

Educational Background:

High School Dipolma from Emporia State University, Emporia KS 1/2001 to 8/2002 (Management Information Systems)

High School Dipolma from Allen County Community College, Emporia KS 1/2001 to 9/2012

Job History / Details:

Career Focus

Results-oriented Project Manager with the ability to lead organizations to successful product launches and higher revenues. Expertise in developing client relations.

Summary of Skills

Internet marketing

Advertising solution development

Quality assurance

Client acquisition

Data mining

Data analysis

Customer targeting

Proficiency in Microsoft Office products

Reporting

CRM systems

Operations analysis

Negotiation skills

Strategic planning

Marketing materials development

Press release writing

Product management

Social media marketing

Media buying

Campaign performance tracking

Professional Experience

March 2011 to November 2011

VinSolutions Overland Park, KS

Implementation Manager ~ Project Manager

Implemented client training (business and technical) and supervised software integration on client's software interface.Managed 20-30 projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Communicated with customers, employees and other individuals to answer questions and explain information. Started at the company as an Implementation Specialist and was promoted within 6 months.

September 2007 to March 2010

Kansas Municipal Energy Agency Overland Park, KS

Electric Energy Controller

Worked closely with electric plant managers, KCPL, and Westar for cities located in state of Kansas to buy and sell electricity while also tracking all asset management logs for each city. Scheduled hourly, daily, and monthly MW of electric power and maintained all accounting records for each transaction. Reported directly to the Electric Operations Director.

May 2004 to September 2007

Splintek Health Products Kansas City, MO

Sr.Buyer/Project Manager/Purchasing Manager/Customer Service Manager

Supervised marketing department's monthly analysis of customer acquisition data and campaign performance.Managed team of three direct reports responsible for on-going product optimization, account management and ad placement on company website.Created standard quarterly marketing collateral while ensuring all deadlines were met.Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.Developed media kits.

Improved company buying process by creating monthly/quarterly reports for budget analysis. Saved company 40-55 percentage on all raw materials purchases.

Education

2002 Emporia State University Emporia, KS

Management Information System

Graduated with honors. Relevant coursework: Fundamentals of Information Management,Effective Communication, Strategic Sales, Marketing

1999 Allen County Community College Iola, KS

Computer Education/Science

Worked in Computer Education Center as lab assistant for two years while at ACCC. Trained and helped other students prepare for exams.

Accomplishments

Data Organization

Classified, recorded and summarized numerical and financial data to compile and keep financial records.

Data Verification

Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Client Interface

Worked in close collaboration with clients, providing accounting, payroll and taxation advice.

Reporting

Prepared complex financial statements, and interim/annual reports for retail and service businesses.

Staff Training

Trained staff on basic customer service concepts and systems training

Product Development

Led team of 4 direct reports to determine packaging, positioning, pricing, advertising, sales forecasts and promotional aspects for successful new product launch.

Market Research

Defined industry segments and identified opportunities in domestic and international markets.

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