Customer Service Human Resources

Joan Astorga

Email: ********@***********.***

Address:

City: Hayward

State: CA

Zip: 94544

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Human Resources Manager with practical understanding of business needs. Areas of expertise include conflict management and employee training.

Educational Background:

High School Dipolma from University of Rizal System, Morongo Valley CA 1/2001 to 3/2006 (Bachelor of Science in Secondary Eduction)

Job History / Details:

Summary

Human Resources Manager with practical understanding of business needs. Areas of expertise include conflict management and employee training.

Highlights

Training and development

Employee benefits

Employee coaching

Compensation/payroll

Staff training/development

Compensation/benefits administration

Salary structure/compensation analysis

Cross-functional team management

Consistently meet goals

Accomplishments

Staff Development:

Trained staff in process.

Customer Service:

Ensured superior customer service by action

Leadership

Served as key contributing member to Leadership team.

Supervision

Supervised sales team to monitor sales activity and goal achievement.

Human Resources

Interviewed, hired and trained team of four direct reports, increasing department productivity and client acquisition rates.

Experience

October 2009 to September 2012

Wendys East Bay Equitis Hayward, CA.

Manager

Trained, coached and mentored staff to ensure smooth adoption of new program.

Served as mentor to junior team members.

Surpassed revenue goals in four consecutive quarters.

Education

2006 University of Rizal System Morong, Rizal

Bachelor of Science Bachelor of Science in Secondary Eduction

Science is program focuses on the application of biological, chemical, physical, environmental problem, It is also study on human being that i applied to my daily life that help me to understand my communities specially at my work related .

Affiliations

Professional Convention Management

AssociationLeadership Development Program

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