Sales Customer Service

Niki Glarakis

Email: *********@********.***

Address: * ******** ******

City: East Quogue

State: NY

Zip: 11942

Country: USA

Phone: 702-***-****

Skill Level: Experienced

Salary Range: 38

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Niki Glarakis

5 Baycrest Avenue, East Quogue, NY 11942

Phone: 702-***-**** E-mail: *********@********.***

Dynamic and Creative Marketing Professional with a natural ability to build key strategic relationships.

10 years of combined sales and marketing experience possessing great aptitude in adapting company brand and objective across diverse industries.

Energetic and driven to achieve maximum results through collaborative and solution oriented objectives.

Passionate in developing engaging promotion campaigns which effectively reinforced and built customer loyalty.

Additional Skills

Effective Sales and Marketing Campaigns

Creative Team Leadership and Support

Ability to work in team or independently

Multi lingual: French and Greek

Exceptional interpersonal, communication and decision making skills Conceptual and Content Development of Promotions

Proficient in Microsoft Office applications, AS400, and other programs

Ability to adapt to new concepts or changes

Flair for understanding and meeting client or vendor needs and establish loyalty

Professional Experience

BAY STREET THEATER - Sag Harbor, NY

Nonprofit Community Theater supporting arts and education on eastern Long Island

Marketing Associate and Volunteer, 10/2010 to 6/2011

Coordinated office administrative tasks, assisted the theater team in achieving non profit objectives through client acquisition campaigning and assisting with marketing the workshops and show productions.

Successfully enrolled participants for educational workshops such as the Kid`s Theater Camps and increased donation requests which supported the non-profit community theater.

Assisted in member and donor acquisitions through seasonal mail and phone campaigns.

Enthusiastically volunteered for various music or theatrical productions that entailed handling tickets at the door, meeting local artists, checking stock of beverage/supply inventory and assisting in backstage tasks.

MAIDSTONE CLUB - East Hampton, NY

Private Member Country Club with over 100 years of Exceptional Service

Banquets and Catering Wait Staff Member, 10/2010-present

HARD ROCK HOTEL & CASINO, Las Vegas NV

Rockstar Club Supervisor, 3/2009-12/2009

Managed daily operations of player loyalty club ensuring all the requirements for exceptional customer experience were being implemented while creating targeted promotions campaigns to capture the Hard Rock casino player.

Took initiative to spearhead a customer loyalty project which entailed a mail in survey with free play incentive to engage feedback and participation that resulted in a 15% increase in casino play for the month of August 2009.

Committed to gaining new and existing customer acquisition through conceptualizing and executing exciting promotions like concert ticket drawings, slot play multipliers, and Hard Rock themed product giveaways such as T-shirts, pins, or CD`s.

Managed the hiring, training and evaluation of 4 personnel in adherence to Hard Rock standards of service and offered incentives on a monthly basis for the staff member exceeding set goals.

Planned and coordinated advertising campaigns for monthly promotions/events through successful interface with in house marketing, IT, compliance, slot tech departments and select vendors in keeping with Hard Rock brand.

Focused on remaining within mandated budgetary guidelines both in departmental purchasing and payroll on a monthly basis through cost analysis spreadsheets and clear communication with senior management.

HARRAH`S HOTEL & CASINO, Las Vegas NV

Promotions Coordinator, 1/2006-3/2009

Quality team player in diverse promotion campaigns, ranging in scope from high end product giveaways (Movado, I Pods etc) to quarterly daily entry sweepstakes, and entertainment related events ensuring consistent player acquisition.

Exhibited top notch customer service and problem solving skills namely in service recovery, maintaining product inventory, processing and analyzing promotional data in capturing broadest player response in Las Vegas market.

Communicated regularly with and assisted various internal departments such as Total Rewards, VIP services, shipping/receiving, player development, and reservations to ensure seamless execution of each promotional event.

Coordinated schedule of and trained temporary personnel specific aspects of promotions work such as distributing marketing material on property, loading inventory to and from promotion site, and regulatory procedures of event execution.

Successfully established collaborative relationships with events teams in Flamingo, Imperial Palace, and Caesar`s to provide optimal results in cross property promotions such as the semiannual Travel Airfare program and the Great Gift Wrap Up.

UNITED SMALL BUSINESS NETWORK AD AGENCY, Smithtown, NY

Sales Executive 1/2005-9/2005

Researched the Long Island marketplace to establish a targeted prospect database of specific businesses.

Built new business relations through sales driven campaigns and expanded the company`s existing client base by 50%.

Established ongoing relationships within Cablevision to coordinate client scheduling and available cable network inventories.

PERKS UNLIMITED, INC., Setauket, NY

Sales Administrator, 5/2004-12/2004

Communicated with businesses pursuant to the area offering the company employee savings program.

Negotiated appropriate discounts or incentives with each business in keeping with product best rate.

Acquired customer base through targeted internet research and regional phone campaigns to identify sales opportunities.

GOOD N NATURAL/NBTY Inc., Ronkonkoma, NY

Customer Service and Sales Supervisor, 3/1999 - 5/2004

A motivated sales leader within domestic wholesale division of NBTY specializing in brand name nutritional supplements targeted to independently run national health food stores and chains.

Represented company presence at NNFA trade shows to effectively market brand specific nutritional supplements to existing and potential clients.

Continually exceeded monthly sales goals by 10% in 2001 and 2002 mostly driven by targeted sales initiatives, consistent contact with clients and thorough product marketing and comprehension.

Efficiently trained and supervised personnel, encouraging valuable input and fostering an atmosphere of teamwork with each other and other pertinent departments.

Developed systematic approach in handling various responsibilities within the department and clearly communicating any concerns or sales marketing objectives to manager.

Cultivated ongoing relationships with a key account resulting in averaging sales of $5,000 with each order and contributing in continuous growth of departmental sales objectives.

Awards and Achievements

Certificate of Completion in Women`s Leadership (PSI Seminars ), 2008

Chairman`s Award for Superior Team Performance (Harrah`s Hotel and Casino ), 2007

Employee of the Month (Good N Natural department, Nature`s Bounty Inc.), 2001

Education

SUNY PURCHASE 1993-1995

GPA of 3.1 with concentration in Language and Art programs

SUFFOLK COMMUNITY COLLEGE 1996-1998

Associates Degree in Liberal Arts with Certification in Office Technology

Attended self development and leadership courses 2008

Volunteered at Sunrise Children`s Hospital 2010

References available upon on request Available for relocation

Contact this candidate