Customer Service Real Estate

Raouf F. Srafen

*** ********** ****. *********, ** 08540 609-***-****. ********@****.***

Objective

Seeking an elementary ESL teaching position incorporating from business, including

communication,

organization, and research skills.

Education

The College of New Jersey, Ewing, New Jersey. August, 2012.

Graduate Certification in Teaching English as a second language

Ain Shams University, Cairo, Egypt. September, 1998.

Post-graduate Diploma in Business Administration.

Institute of Arab Researches & Studies, Cairo, Egypt. September, 1997.

Post-graduate Diploma in Arab legal Researches & Studies.

Institute of National Planning, Cairo, Egypt. January, 1995.

Post-graduate Diploma in National Planning.

Cairo University, Cairo, Egypt. September, 1993.

Post-graduate Diploma in International Politics.

Cairo University, Cairo, Egypt. June, 1988.

Post-graduate Diploma in African Political & Economic systems.

Cairo Police Academy, Cairo, Egypt. June, 1984

Bachelor of Art in Law & Police Science (L.L.B.)

Certifications

CEAS in ESL for all Public School in New Jersey, State of New Jersey, August, 2012.

English Language proficiency.(ACTFL) August, 2012.

Arabic & ESL Instructor, Berlitz Language Center, Princeton, New Jersey January, 2009

.

Substitute Teacher, State of New Jersey, September, 2008.

Security Officer, State of New Jersey, July, 2008.

Real Estate Associate, State of New Jersey, April, 2006.Teaching Experience

Deliver Arabic / ESL lessons at Berlitz Language Center, Princeton, NJ. 2009-Present.

Taught a 1st.-12 grade students as a substitute Teacher at Princeton Public Schools, NJ.

2008-

Present.

Tutoring three new Egyptians Students 1st.,2nd grade at Washington Elementary School,

Trenton, New Jersey, for eight tutoring sessions in all major subjects. Fall 2011.

Professional Experience

Berlitz Language Center, Princeton, New Jersey, 2009-Present

- Deliver Arabic /ESL lessons in accordance with Berlitz teaching principles and focus on

the

interests and needs of the students.

- Integrate learning technology into programs, as required by the curriculum or requested

by the

students.

- Keep student records and profile cards up date as required or requested.

- Fulfill ongoing responsibilities to customers, assessing existing and prospective

customer s

level of proficiency, delivering counseling sessions, and recommending improvements to

the

students programs.

- Actively participate in own professional self-development plan.

- Actively participate in own professional evaluation plan.

- Adopt a put into practice leadership and communication skills. - Maintain resource

materials.

Princeton Public Schools, Princeton, New Jersey, 2008-Present.

- Created circumstances for students to interact with each other to express their

opinions and

evaluate each others arguments.

- Designed a learning environment that encouraged students to be active learners with

other

students, and to use meaningful tasks and authentic materials.

- Built lessons on the existing ideas of students and slowly led them to more mature

understanding.

Coldwell Banker Brokerage, East Brunswick, New Jersey, 2006-2011.

- Provide Customer Service, with tactful and diplomatic proven communication skills and

relationship building abilities, easily with individual from drivers socioeconomic

background.

- Provide property management, relocation, rentals, leases and Real Estate services.

Crowne Plaza Hotel, Somerset, New Jersey, 2008-2009.

- Monitoring Control Center, ID check and packages inspection.

- Manage Alarm, Security monitoring Systems and provide status reports, logsto

supervisor.

- Document accidents, incidents and Thefts.

- Assist guests with needed information, directions and security.

St. Peter s University Hospital, New Brunswick, New Jersey, 2002-2007.

- Alert Fire and Police Department for assistance when needed.

- Patrol Hospital premises to ensure safety and security, and document accidents and

incidents.

- Enforce Hospital polices, procedures and train new security officers as required.

- Experience in interacting with patients and assisting ER. Clinic staff in emergency

situations.

- Document accidents, incidents and thefts.

Volunteer Experience

Archangel Michael Coptic Orthodox Church, Howell New Jersey

.

The Virgin, St. Shenoda & St. Thomas Coptic Orthodox Church, Hamilton New Jersey.Skills

Foreign Language: Bi-lingual in English and Arabic.

Computer: Proficient in Microsoft Office Suite.

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