Customer Service Manager

Medical Assistant/ Assistant manager (Orange Co)

Date: 2012-09-26, 2:59PM PDT

see below

JULIAN MENDOZA

*** * **** ** ****** Ca 92376 909-***-**** 909-***-**** *****************@*****.***

OBJECTIVE

To utilize my professional work ethic, excellent customer service, works well under pressure, and the ability to work as an efficient and productive team player to benefit the patient, as well as my employer.

EDUCATION

Everest College City of Industry, CA

Medical Assisting Diploma 2010

Certificates: HIPAA, OSHA, CPR and First Aid, Immunization Technique

Whittier High School Whittier, CA

High School Diploma 2007

SUMMARY OF QUALIFICATIONS

Electrocardiograms, vital signs, injections, venipunctures

Bandaging, wound cleansing, Specimen collection, ear irrigation and snellen test

Cane, walker and crutch education

Glucometer readings, check for anemia utilizing cicrohemotocrit

Auto claving and various tray set- ups

Typing 40 wpm, computer literate: Microsoft Office 2007 software

Insurance billing using Medisoft

Verbal and written communication excellence, proper phone etiquette, bookkeeping, filling

CPT-1 and ICD-9 knowledge

EXTERNSHIP EXPERIENCE

Beverly Pediatric Medical Group Montebello, CA

Medical Assistant Extern 03/2011 to 04/2011

Interviewed patients to obtain medical information to provide doctor with precise symptoms, as well as provide the patient with a calm and understanding friendly environment.

Input information on computer using Nexgen.

Measured vital signs, weight and height.

Recorded patient medical history, vital statistics and information including test results.

Perform eye exams, aspirations, lidocaine, PPD injections, Administered Vaccines.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Explain treatment procedures, medications, diets and physicians' instructions to patients.

WORK EXPERIENCE

Village Sweets Whittier, CA

Assistant Manager 06/2011 to 07/2012

Managed daily operations of a retail store, in an assistant role.

Oversaw employees performing duties, and/or performs a variety of duties personally.

Planed and developed work schedules and assigned employees to specific duties.

Prepared or directed workers preparing merchandise displays and advertising copy.

Performed sales work, takes inventories.

Acted as manager in manager's absence.

Ordered merchandise or prepares requisitions to replenish merchandise on hand.

Ensured compliance of employees with established security, sales, and record keeping procedures and practices.

Provided Excellent customer service

Made a variety of confections for store

Maintained a Neat and Organized store as well as store front.

Opened and Closed Store

Disneyland Resorts Anaheim, CA

Candymaker 09/2010 to 12/2010

Record production data for each food product batch, such as the ingredients used, temperature, and time cycle.

Observe gauges and thermometers to determine if the mixing chamber temperature is within specified limits, and turn valves to control the temperature.

Clean and sterilize vats and kitchen areas.

Set up, operate, and tend equipment that cooks, mixes, blends, or processes ingredients in the manufacturing of food products, according to formulas or recipes.

Select and measure or weigh ingredients, using English or metric measures and balance scales.

Whittier Union High School District Whittier, CA

Assistant Auditorium Technical Director 11/2007 to 08/2010

Assist technical director with managing outside events

Manage student stage workers

Efficiently run light and sound board

Built sets for high school events, plays, and musicals

Sanitized and Maintained Facility

Village Sweets Whittier, CA

Assistant Manager 01/2008 to 06/2008

Managed daily operations of a retail store, in an assistant role.

Oversaw employees performing duties, and/or performs a variety of duties personally.

Planed and developed work schedules and assigned employees to specific duties.

Prepared or directed workers preparing merchandise displays and advertising copy.

Performed sales work, takes inventories.

Acted as manager in manager's absence.

Ordered merchandise or prepares requisitions to replenish merchandise on hand.

Ensured compliance of employees with established security, sales, and record keeping procedures and practices.

Provided Excellent customer service

Made a variety of confections for store

Maintained a Neat and Organized store as well as store front.

Opened and Closed Store

References

Breanna Vargas 6401 Warner Avenue, Huntington Beach Ca 92647 714-***-****

Catherine Brunel 12417 E Philadelphia St, Whittier Ca 90601 562-***-**** ext 2174

Monica Paneranda 6743 Greenleaf Avenue, Whittier Ca 90601 562-***-****

Aaron Morgan Unable to Attain Address 323-***-****

Linda Winzenreed Unable to Attain Address 562-***-****

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