Customer Service High School

Valdez Loiseau

Email: ********@************.***

Address:

City: Atlanta

State: GA

Zip: 30311

Country: USA

Phone: 706-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: To obtain an entry-level position with a growing company.

Educational Background:

High School Dipolma from Priestley Charter School Of Architecture And Const, New Orleans LA 1/2001 to 5/2011 (Architecture and construction)

High School Dipolma from Job1 Business School, New Orleans LA 1/2001 to 9/2012

Job History / Details:

Summary

Objective: To obtain an entry-level position with a growing company.

Highlights

Quick and efficient worker

Analytical mindset

Pay close attention to small details.

I feel I am the ideal candidate, because I display a high level of efficiency while on the job. I do not slack and I play no games. I gather the employees together to make sure we all handle our business. I am a team player as well as a team leader. I am teachable, a fast learner, a good listener, I obey policy, and I follow directions very well.

Experience

9/27/2012 12:00:00 AM

October 2011 to May 2012

Hyatt Regency New Orleans New Orleans, LA

Employee Diningroom Steward/ Banquet Barback Capt./ Whole Hog Crew Member/ Barback

Efficiently cleaned all dishware, silverware, and cookware and placed them where they belonged.

Sprayed all racked items with hot water to loosen and remove food residue.

Consistently cleaned, stocked, and maintained ice cream, coffee, and beverage stations.

Swept, mopped, and vacuumed all floors.

Quickly and efficiently bussed and reset tables according to standards.

Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

Removed and re-bagged all trash cans.

Cleaned and reset dish washing machine.

Retrieved food from main kitchen for the next shift.

Assisted co-workers whenever possible.

Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.

Skillfully anticipated and addressed guests' service needs.

Delivered exceptional, attentive, friendly and fast service.

Routinely carried large loads of dishes to main kitchen for washing.

Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.

Cut all fruit garnishes for all bartenders.

Restocked liquor cages at both bars with liquor and beer.

Restocked all ice wells at both bars.

Emptied and maintained trashcans behind both bars and outdoor dumpster area.

Cleaned the kegroom and replaced empty kegs with fresh ones.

Assisted bartenders, servers, and dining room hosts and quickly responded to guests' needs.

Bussed and reset tables and kept dining room and work areas clean.

Routinely removed trash and debris from restaurant floors.

Maintained complete knowledge of restaurant menu, including daily specials.

Effectively listened to, understood and clarified guest concerns and issues.

Welcomed and acknowledge all guests in a friendly, service-oriented manner.

Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

Maintained a professional tone of voice and words at all times, including during peak rush hours.

Resolved guest complaints quickly and efficiently.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Assisted guests with making menu choices in an informative and helpful fashion.

Promptly served all food courses and alcoholic beverages to guests.

Answered questions about menu selections and made recommendations when requested.

Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Efficiently stocked and prepared all banquet bars for events.

Developed and maintained positive working relationships with others to reach business goals.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Coached the Barback team to ensure everything goes as planned.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Cleaned, organized, and maintained liquor storeroom and the beer and wine coolers.

Frequently restocked all bars with whatever was needed.

Consistently adhered to quality expectations and standards.

Routinely removed trash and debris from banquet floors

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

March 2011 to May 2011

Copeland's Cheescake Bistro New Orleans, LA

Bus Person

Performed basic FOH duties: provided customer service, bussed and reset tables, rolled silverware, folded linen, and filled and removed linen bags.

Performed general cleaning duties: cleaned and restocked restrooms, swept floors and removed trash.

Brought food and drinks to customers.

Inserted and removed electronic candles.

Removed floor mats.

Assisted other employees as needed.

March 2009 to July 2009

Positive Image Entertainment New Orleans, LA

Crew Member

Produced, directed, and starred in a TV show.

Produced, organized, and starred in music videos.

Stared in movies.

Mentored youth ages: 8 -16 Education.

Education

2011 Priestley Charter School Of Architecture And Construction New Orleans, LA

High School Diploma Architecture and construction

Most Fluent in Spanish Award-September 2009.

Honor Roll-January 2007

Honor Roll-December 2007

Honor Roll-May 2008

Member of track and debate team

Member of drama club

2011 Job1 Business School New Orleans, LA

Certified Workers Certificate Work Readiness

Completed training: Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling

Contact this candidate