High School Customer Service

Rhonda Wilson

Email: ********@**************.***

Address:

City: Grandville

State: MI

Zip: 49418

Country: USA

Phone: 616-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet office ideals; personal awareness with a high level of adaptability.

Educational Background:

High School Dipolma from Lakeland Union High School, Minocqua WI 1/2001 to 5/2000 (General)

Job History / Details:

Career Overview

Excellent communication and computer skills; ability to work independently or as part of a team to meet office ideals; personal awareness with a high level of adaptability.

Skill Highlights

Administrative support

Proficient in Microsoft Word

Meets/exceeds goals

Self-starter

Attention to detail

Grammatical editing

Quick learner

Problem resolution

Business correspondence

Core Accomplishments

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Scheduling:

Managed daily schedules for maintenance team and construction personnel.

Corresponded with customers and residents through phone, fax, email and in person to schedule appointments and answer inquiries.

Vendor Management:

Negotiated low vendor rates for office supplies.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and property management within a large apartment/condominium community.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Professional Experience

September 2003 to November 2005

BW Phillips Management Group, Inc. Mount Prospect, IL

Leasing Agent

Successfully leased apartments to residents, negotiated new and renewing leases, answered telephones, scheduled maintenance personnel with residents.

November 2005 to December 2006

BW Phillips Management Group, Inc. Mount Prospect, IL

Apartment/Condominium Community Office Manager

Successfully leased apartments to residents, negotiated new and renewing leases, answered telephones, scheduled maintenance personnel with residents. Assisted smooth transition from apartments to condos including facilitating a new condominium association start-up.

Education

2000 Lakeland Union High School Minocqua, WI

High School Diploma General

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