Manager Customer Service

Female Computer Tech looking for work! (OKC/BETHANY area)

Date: 2012-09-26, 3:51PM CDT

****************@*****.***

Hello,

My name is Lauren Washa. I have over 3 years experience working from inside out on both desktop and laptop computers. I am attaching my resume. Please reply either by phone at 405-***-**** or my email. I would prefer a starting pay of at least $9.00/hr but that is not a requirement. What I am looking for in a job is going to be a stable, long-term work position. I work fantastic under stress, my second profession is a security officer and I have taken some difficult posts for the challenge. Do not let my other profession turn you away from me because I am not a hard or cold woman but I can be stern or strict when needed. I love computers and people and would still be working for a small company called A+ Computers on the south side of Okc except the owner sold the company. I take pride in my work and do everything I can to excel in whatever job I am in. I hope I hear from you soon. Thank you for looking at my resume.

Sincerely,

Lauren Washa

OBJECTIVE

A Computer Tech position letting me add to the knowledge and skills that I have already acquired. A Job that will be Long-term and stable as well as providing me with challenging work that I will excel in. I am wonderful with both people and computers and would be happy working with both.

EMPLOYMENT

2011 Apex/Dell Computers Oklahoma City, OK

Customer Service Rep and Tech

Helped clients do password resets and navigate their computer systems. I dealt with Boeing employees only.

I was laid-off but am listed as a re-hire if they start another project at Dell Computers.

2010-2011 Private Contract Security Officer Olkahoma City, OK

Armed Security Officer

I have been C.L.E.E.T Certified. I have taken on smaller private contracts but I would be willing to work with a company.

2007-2010 A+ Computers & Laptops Oklahoma City, OK

Assistant Manager, Sales, Computer Tech

Helped the company expand from a very small garage repair shop into a large store-front with a spacious tech. repair department and a sales area with a good selection of inventory.

Successfully handled a majority of the customer complaints to both the company's and customer's satisfaction.

Started and maintained a successful EBay sales account for extra, old, unwanted or broken parts that would otherwise have been eliminated without any store profit.

Fast diagnosis and accurate repairs, both hardware and software, on desktop and laptop units. Service calls to residential and business locations.

Helping the customers buy a computer that would best suit their needs and their price budget, increasing store sales and decreasing store returns.

Responsible for the majority of ordering both inventory and repair parts as needed. Also was in charge of all shipping and receiving.

1998-2007 McCaffrey Management Oklahoma City, OK Manager's Assistant

Handled all correspondence regarding the Artist or Company.

Coordinated all contracts; set-up the beginnings of all fundraisers.

Traveled with Artist and Manager to concerts and meetings nationwide.

Created the Fan Club quarterly newsletter, designed and distributed it.

2005 (Temp. Job) Home Depot Edmond, OK

Cashier, Phone Room, Loss Prevention

Help customers end their search for information

Quickly and efficiently check out customers with outstanding customer satisfaction.

Learn and utilize loss prevention techniques increasing store profit.

2001-2003 McCaffrey & Assoc. Law Oklahoma City, OK

Receptionist, Data Entry, File Clerk

Answered calls with multi-lined phone system, arranged phone conferences, and called clients as needed. Front desk duties and filing information or forms daily.

Data entry using Amicus or MS Office programs, transcribed dictations.

Created and printed their business cards, brochures and newsletter.

EDUCATION

S.O.R. TRAINING CENTER

Phase I, II, & IV- Armed CLEET Certified

UNIVERSITY OF CENTRAL OKLAHOMA

Major in History, Minor in Psychology

ROSE STATE COLLEGE

Major in History, Minor in Psychology

STRENGTHS

Very computer savvy, hardworking, determined to succeed, highly goal orientated, fast learner, very good with people, calm in high-stress situations, easily multi-task, difficult to anger/offend/upset, observant, honest, loyal and upbeat.

I will not list my references online for their privacy. I have not put my personal info online either for my privacy. It is available upon request though. Thank You!

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