Customer Service High School

Christina D. Burton

Email: ********@**-********-********.***

Address:

City: Riverdale

State: MD

Zip: 20737

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Customer Service professional with extensive project success from concept to development. Strengths include client and results focused direct sales, promotions, office management, and fiscal planning. Committed to providing exceptional service with the ability to build productive relationships, resolve complex issues, and win customer loyalty.

Educational Background:

High School Dipolma from University of Maryland, Adelphi MD 1/2001 to 6/2012 (Sociology)

High School Dipolma from Metro High School, Adelphi MD 1/2001 to 9/2012

Job History / Details:

Professional Profile

Experienced Customer Service professional with extensive project success from concept to development. Strengths include client and results focused direct sales, promotions, office management, and fiscal planning. Committed to providing exceptional service with the ability to build productive relationships, resolve complex issues, and win customer loyalty.

Qualifications

Strong persuasive communication

Conflict resolution

Active listener

Data management

Desktop Publishing

Client assessment and analysis

Team leadership

Quick learner

Microsoft Office

Financial records and processing

Experience

April 2012 to Current

Avon Riverdale, Maryland

Independent Sales Representatives

Coordinate retail cosmetic and beauty sales business.

Provide customer service and consultation.

Track Sales and marketing strategies.

Prepare correspondence, accounting and financial documents for analysis.

Monitor multiple databases to keep track of all company inventory.

January 2008 to Current

Ays Designs Saint Louis, Missouri

Graphic Designer

Responsible for creative design.Plan, design, and format all client project to set specifications.

September 2011 to Current

Riverdale Park Arts Council Riverdale, Maryland

Treasurer

Financial transaction oversight

Budget preparation and report generation

Bank account maintenance

Identification and Risk Management

September 2010 to Current

Riverdale Elementary School Riverdale, Maryland

Vice-President /Volunteer Coordinator

Recruit, Mobilize, and coordinate volunteers

Identify and staff events where volunteers are needed

Supervise/Oversee all volunteers

Prepare volunteer descriptions and handbook

Establish and maintain databases of volunteers

Ensure that opportunities for feedback and training are provided

Develop systems for recruitment, orientation, training, placement, and evaluation of volunteers.

May 2006 to June 2008

Sensational Chef Catering Saint Louis, Missouri

Event Coordinator

January 2002 to January 2004

Step By Step Preschool Saint Louis, Missouri

Office Manager

Education

2014 University of Maryland Adelphi, Maryland

Bachelor of Science Sociology

Coursework includes: Speech and Communication, Sociology and Psychology

1989 Metro High School Saint Louis, Missouri

High School Diploma College Preparatory

Affiliations

Member, Metro High School Alumni Associaation

Member, Small Business Association (2011 - present)

Member, Direct Sellers Association

Board Member, Riverdale Park Arts Council

President, Instrumental Band Boosters Club

Volunteer, Susan G. Komen

Troop Leader, Girl Scouts of America

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