Customer Service Manager

Jeremy Kelker

Email: ********@**************.***

Address:

City: Bellevue

State: WA

Zip: 98008

Country: USA

Phone: 425-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Client Service Manager who specializes in quality service, customer retention, productivity and team management.

Educational Background:

High School Dipolma from University of Washington, Seattle WA 1/2001 to 6/2002 (Economics)

Job History / Details:

Summary

Client Service Manager who specializes in quality service, customer retention, productivity and team management.

Highlights

Adherence to high customer service standards

Client relations specialist

Conflict resolution techniques

Effective problem solver

Meticulous attention to detail

Team management

Microsoft Outlook, Word and Excel

Customer-focused

Talent development

Persuasive

Experience

December 2007 to August 2012

KeyBank Seattle, WA

Client Service Manager

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Provided detailed monthly departmental reports and updates to senior management.

Interviewed, hired and trained new quality customer service representatives.

December 2004 to December 2007

KeyBank Seattle, WA

Lead Teller

Owned team productivity metrics.

Processed sales referrals and promoted bank services and products, resulting in over 400 percentage to goal. Received July 2007 Teller of the Month Award.

Advised clients on mortgage, educational and personal loans.

Delivered prompt, accurate and excellent customer service.

October 2003 to January 2005

KeyBank Bellevue, WA

Relationship Associate

Established new customer accounts including checking, savings, lines of credit and loans.

Retained and ensured proper handling and care of 150 existing client accounts.

Maintained friendly and professional customer interactions at the regional office main branch.

June 2002 to July 2003

Diversified Financial Concepts Bellevue, WA

Senior Representative

Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.

Answered clients' questions about the purposes and details of financial plans and strategies.

Series 6/63 and Washington State Insurance License

Education

2002 University of Washington Seattle, WA

Bachelor of Arts Economics

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