Customer Service High School

Jill Price

Email: ********@**************.***

Address:

City: Richmond

State: VA

Zip: 23231

Country: USA

Phone: 804-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable support person skilled with working with a diverse group of people.Dedicated professional with strong ability to assist in efficient company operations.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines.

Educational Background:

High School Dipolma from Kee Business College, Richmond VA 1/2001 to 8/1987 (Word Processing)

High School Dipolma from J. Sargeant Reynolds Community College, Richmond VA 1/2001 to 9/2012

Job History / Details:

Career Overview

Energetic and reliable support person skilled with working with a diverse group of people.Dedicated professional with strong ability to assist in efficient company operations.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines.

Skill Highlights

Provide excellent customer service and phone coverage. Uses Excel for various spreadsheets. Uses Micro Soft Word, and Excel, Email

Very detail oriented

Proofread

Problem resolution

Self-starter

Administrative support

Data collection

Data entry

Core Accomplishments

Management Support:

Ensured smooth operations by supporting Customer Service:

Takes detailed messages

Excellent customer service skills

Multi task

Professional Experience

June 1998 to Current

Henrico County Public Schools Richmond, VA

Technology Support Technician 1

Provide excellent customer service. Phone coverage. Uses Excel for various spreadsheets. Use Word for letters, nametags, labels etc. Responsible for adding new addresses accurately to system for ALL county schools and all homes newly built and old that has never had children to attend school. Take calls daily from parents, Social Services, detectives, police officers in ref. to finding a child or verification of a child living in Henrico County. Responsible for making sure the addresses are assigned to the correct schools. Work with GIS/maps. Proofread. Very detail oriented. Change Google password accounts as needed for employees. Provide excellent customer service to each person with a smile on and off the phone. Use copier, adding machine, and additional tasks as needed.

June 1988 to January 1998

Southern States Coop. Inc. Richmond, VA

Sr. Benefits Coordinator

Responsible for employee benefits, retiree benefits such as billing for medical, dental and life insurances. Processed death claims. Helped with medical and dental claims questions. Provided excellent customer service to each person on a daily basis. Processed retiree monthly benefits.

Education

1987 Kee Business College Richmond, VA

Certificate Wood Processing

1983 J. Sargeant Reynolds Community College Richmond, VA

Certificate Dental Assisting

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