Customer Service Management

Sylvie Burton

Email: *********@********.***

Address: 13854valley vista blvd

City: Sherman oaks

State: CA

Zip: 91423

Country: USA

Phone: 310-***-****

Skill Level: Director

Salary Range: 45

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SYLVIE BURTON

310-***-**** / *********@********.***

QUALIFICATIONS PROFILE

Highly personable and versatile individual who wants to apply her 20+ years of entrepreneurial experience in entertainment and in the hospitality and culinary industry at a top studio.

* Highly organized and personable with experience providing exceptional customer service.

* Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues.

* Talent for quickly resolving issues prior to escalation.

* Expert at multitasking while remaining professional and courteous in fast-paced environments.

* Dedicated to ensuring customer satisfaction by remaining accessible and friendly.

* Skilled at anticipating, identifying and fulfilling client needs.

KEY SKILLS

* Talent Development & Management

* Strategic Marketing & Sales

* IP / Creative Development

* Teambuilding/Training/Supervision

* Hospitality & Culinary Management

* Front & Back-of-House Operations

* Guest Service Excellence

* Budgeting & Cost Controls

* Vendor/Inventory Management

* Payroll/P&L Management

* Profit & Growth Strategies

* Turnaround Management

.

PROFESSIONAL EXPERIENCE

PORTERHOUSE BISTRO

Co-Owner/Operator of Popular Steakhouse

Beverly Hills, CA

2001-2011

* Responsible for hiring and managing team of 30 staff members.

* Managed profitability of restaurant and catering operations. Continuously cut food and labor costs while increasing sales, food/service quality and guest satisfaction.

* Redesigned menus and dining room layout; renegotiated terms with vendors/suppliers; and halted rampant waste.

* Unified front- and back-of-house staff to create a cohesive, cooperative team committed to premium guest service and optimum profitability.

* Managed the Inventory and Ordering of goods/services from vendors.

* Coordinated all publicity and marketing for large groups and events such as murder mystery, Entertainment industry wrap parties and events, law groups, etc.

* "Best of Beverly Hills/Los Angeles" Awards:

Best Steakhouse, Los Angeles Magazine (2007, 2008, 2009)

Best Steakhouse, Beverly Hills Courier (2009, 2010)

Top Steak Restaurants, Restaurant Magazine (2003, 2004)

NOTABLE ACHIEVEMENTS

* Acting coach leveraging 20+ years of acting and modeling experience. Los Angeles, Ca

* Extensive production office / set experience, including heavy scheduling, project management, and 1988-present

Coordinating talent, production staff and crew.

Wrote and developed a kids-targeted sitcom, including development of script, storyline and characters

* Experience in IP/story development for television series.

* Extensive talent management experience through a career in acting and modeling since age 13.

EDUCATION

University of Winnipeg, Education

Canada

1988-1989

ADDITIONAL INFORMATION

* Certificates: Mount Royal College (Acting Credential), 1988; Masters PADI Scuba Diving, 1993;

* Screen Actors Guild and Aftra Member, 2000

* Skills: Proficient in Microsoft Office Suite of programs.

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