Technical Support High School

Daniel Tuley

Email: ********@*********.***

Address:

City: Horizon City

State: TX

Zip: 79928

Country: USA

Phone: 931-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated, computer savvy Equipment Specialist featuring a diverse experience in installing and servicing in computers, generators and HVAC systems. Reliable, hard working, and dedicated team player who works well under pressure with or without supervision. Customer-oriented problem solver with an ability to adapt to new situations. Technical expertise in troubleshooting, installation and repair of mid-range systems

Educational Background:

High School Dipolma from University of Advancing Technology, Tempe AZ 1/2001 to 9/2012 (Network Security)

Job History / Details:

Summary

Highly motivated, computer savvy Equipment Specialist featuring a diverse experience in installing and servicing in computers, generators and HVAC systems. Reliable, hard working, and dedicated team player who works well under pressure with or without supervision. Customer-oriented problem solver with an ability to adapt to new situations. Technical expertise in troubleshooting, installation and repair of mid-range systems

Highlights

AC/DC control circuitry

AC/DC power and control systems

Excellent interpersonal skills

Excellent written and verbal communication skills

Previous technical support experience

Strong customer focus

Works well in a team environment

Experience

September 2012 to Current

Tobyhanna Army Depot Ft. Bliss, TX

Field Service Representative

Provides near real time, on-site technical and maintenance assistance on a variety of generators, Air Conditioners and computer systems. Analyzed, interpreted and validated technical issues, test solutions, follow-up and escalate when necessary. Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with depot service levels and goals. Maintained customer records, using automated systems.

December 2007 to March 2010

U.S. Army Ft. Campbell, KY

Air and Missile Defense Operations Sergeant

Performed duties as the night-shift operations Non-Commisioned Officer (NCO) managing nightly operations in a combat environment to include equipment operation and computer hardware and software maintenance and networking. Responsible for the management and career development of 4 junior enlisted soldiers.

Education

University of Advancing Technology Tempe, AZ

Associate of Science Network Security

Currently enrolled (38 of 120 semester hours complete)

Current GPA 3.00

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