Customer Service Quality Control
Resume:
my resume (raleigh nc )
******************@*****.***
Anthony Johnson 2140 Brentwood Rd. Apt C, Raleigh NC, 27604 Mobile: 404-***-**** Email: ******************@*****.***
Customer Service professional offering versatile Customer support skills. Strong written and verbal communication skills along with problem solving skills that helps me to readily adapt to change. I can work independently and exceed customer's expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Typing 40wpm Interpersonal/Verbal Communication Skills Self-motivated/Detail orientated Excellent customer service and telephone etiquette Hardworking/Quick learner Quality control Managed others Experienced with Microsoft office Problem solving Team player PROFESSIONAL EXPERIENCE Pepsi Bottling Bentures, Raleigh, NC Forklift Operator April 2012 -- Present Operates the waterline. Loads delivery trucks. Process delivery drivers' road tickets. Insures all information is accurate and correct before delivery drivers leave facility. Provides exemplary customer service to outside clients and delivery drivers. Xerox Services, Raleigh, NC MAC Expert October 2011 -- April 2012 Responsibilities: Handles high call volumes. Answered incoming calls in a timely manner Educated current and possible new customers about Apple products. Provided Light technical support on Apple Products. Provided exemplary customer service at all times. Sales.
United States Marine Corps, Camp Pendleton, CA Warehouse Supervisor November 2001 -- October 2009 Responsibilities: Maintained quality control and completed inventory statistics sheets. Managed and insured the security of assets valuing over 1.3 million dollars. Managed and was the primary contact for our Federal Express, UPS, DHL, and USPS vendor accounts. Supervised a team of 50 personnel. Created and organized employee work assignments. Operated a forklift. Provided exemplary customer service to internal and external clients.
Pepsi Corporation, Raleigh, NC Warehouse Operator December 2009 -- May 2010 Responsibilities: Inventory control. Loaded and un-loaded trucks. Provided exemplary customer service to internal and external clients. Operated a forklift. EDUCATION San Diego State University, San Diego, CA Business Administrative June 2000 AWARDS AND RECOGNITIONS Presidential Unit Citation received in 2003 Marine Corps Good Conduct Medal received in June 2005 References Available Upon request
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