Customer Service Management

Eva Blair

Email: ********@*****************.***

Address:

City: Ortonville

State: MI

Zip: 48462

Country: USA

Phone: 810-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management.

Educational Background:

High School Dipolma from Alpha and Omega Home Schooling Publications, Imlay City MI 1/2001 to 6/2000 (all required and bible)

High School Dipolma from McDonalds, Imlay City MI 1/2001 to 9/2012

Job History / Details:

Summary

Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management.

Highlights

Skilled upseller

Excellent multi-tasker

Fast and efficient service worker

Good with numbers and math

Reliable team worker

Proven leader

Neat, clean and professional appearance

Comfortable standing for long time periods

Delivers exceptional customer service

Commercial deep fryer and slicer operation

Accomplishments

Promoted to Crew Shift Leader after less than four months of employment.

Recognized by peers and management for going above and beyond normal job functions.

Experience

September 2006 to Current

Eva Kurek Cleaning Ortonville, MI

Owner/Operator

I cleaned restaurants, businesses, and houses. I was responsible for all truck orders, inventory, deposits, payroll, hiring, cleaning, and advertising.

February 2003 to September 2006

Burger King Lapeer, MI

Management

Consistently provided friendly guest service and heartfelt hospitality.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Promptly and empathetically handled guest concerns and complaints.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Recorded customer orders and repeated them back in a clear, understandable manner.

Operated the drive-through window and sales register quickly and efficiently.

Greeted customers and provided excellent customer service.

Correctly received orders, processed payments and responded appropriately to guest concerns.

March 2001 to February 2003

McDonalds Corporation Metamora, MI

Management

Maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with co-workers and management.

Resolved guest complaints promptly and professionally.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Packaged menu items into bags or trays and placed drink orders into carriers.

Assembled food orders while maintaining appropriate portion control.

Verified that prepared food met all standards for quality and quantity.

Properly portioned and packaged take-out foods for customers.

Mastered Point of Sale (POS) computer system for automated order taking.

Followed food safety procedures according to company policies and health and sanitation regulations.

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Education

2000 Alpha and Omega Home Schooling Publications Imlay City, MI

High School Diploma all required and bible

2001 McDonalds southfield, MI

management

Food service management classes

Coursework in business and restaurant management

These were classes that McDonalds Corporation required all persons becoming a manager to take. I successfully finished BSM (basic shift management) and ASM (Advanced shift management)

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