Customer Service High School

George Grays III

Email: ********@***************.***

Address:

City: Gardena

State: CA

Zip: 90247

Country: USA

Phone: 818-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 10 years in demanding warehouse, retail, as well as office environments in which i served as a vital member while holding each respected position. Results driven position with ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Motivated customer service specialist with extensive retail experience in a fast-paced, team-based environment.

Educational Background:

High School Dipolma from Leuzinger High School, Lawndale CA 1/2001 to 6/2001 (College Preperation)

High School Dipolma from Leuzinger High School, Lawndale CA 1/2001 to 9/2012

Job History / Details:

Career Overview

Excellent communicator with 10 years in demanding warehouse, retail, as well as office environments in which i served as a vital member while holding each respected position.

Results driven position with ability to establish rapport with clients.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.

Motivated customer service specialist with extensive retail experience in a fast-paced, team-based environment.

Core Strengths

Cash management

Shipping and receiving

Multi-line phone usage

Strong organizational skills

Strategic sales knowledge

Adaptive team player

Listening skills

MS Windows proficient

Exceptional communication skills

Sharp problem solver

Inventory control familiarity

Fast Learner

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Inside Sales

Met and exceeded quotas generating 65 calls per day on leads for software maintenance renewals.

Served as communication link between engineering consultants, MIS management and staff.

Work Experience

November 2010 to January 2012

T-Mobile USA Long Beach, Ca

Retail Sales Associate

Greeted customers entering the store to ascertain what each customer wanted or needed.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Trained new employees by providing knowledge of specific store tasks and policies.

September 2007 to October 2009

YMCA Of Metropolitan Los Angeles Los Angeles, Ca

Building Maintenance

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Loaded and unloaded pieces into boxes for shipment.

Properly utilized warehouse equipment and tools to increase productivity, and safety.Moved freight, stock and other materials to and from storage areas, loading docks, and delivery vehicles

September 2007 to March 2008

NISSAN Carson, Ca

Warehouse Stocker

Loaded and unloaded pieces into boxes for shipment.Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.Staged final products for shipment.

January 2006 to September 2007

Verizon Wireless Los Angeles, Ca

Retail Sales Associate

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Received and processed cash and credit payments for in-store purchases.

Built relationships with customers and the community to promote long-term business growth.

Educational Background

2003 El Camino College Torrance, Ca

2 Years General Education

2001 Leuzinger High School Lawndale, CA

High School Diploma College Preperation

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