Customer Service Representative

Jimyra Noethtich

Email: ********@*****-********.***

Address:

City: Anderson

State: IN

Zip: 46016

Country: USA

Phone: 765-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a resourceful teleservices operator who consistently meets and exceeds productivity goals. I am skilled and committed to addressing customer concerns with speed, accuracy and professionalism. I'm a d edicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I'm looking to be a customer service representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Ivy Tech, Anderson IN 1/2001 to 9/2012 (Social Work)

Job History / Details:

Summary

I am a resourceful teleservices operator who consistently meets and exceeds productivity goals. I am skilled and committed to addressing customer concerns with speed, accuracy and professionalism. I'm a dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I'm looking to be a customer service representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Skilled in call center operations

Dedicated to process improvement

Conflict resolution proficiency

Devoted to data integrity

Strong problem solving ability

Persuasive speaker

Completed telephone training seminar

Proficient with Microsoft Office Suite

Telecommunications knowledge

Committed to maintaining data integrity

Adheres to customer service procedures

Accomplishments

I was cross-trained at a call center, so I can be a flexible representative. Managed call flow with up to 3 calls in queue per minute. I have made up to six sales in one hour.

Experience

July 2012 to September 2012

Teleservices Direct Anderson, Indiana

Telemarketing

Effectively managed a high-volume of outbound customer calls. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed and resolved customer product complaints empathetically and professionally. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback.

Education

2014 Ivy Tech Anderson, Indiana

Associate of Applied Science Social Work

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