Customer Service Representative

shaketia richardson

Email: ********@**********.***

Address:

City: jacksonville

State: FL

Zip: 32254

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Educational Background:

High School Dipolma from William m raines, Jacksonville FL 1/2001 to 5/2004 (nursing)

Job History / Details:

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Highlights

High customer service standards

Skilled in call center operations

Employee relations specialist

Customer interface expertise

Multi-line phone operation proficiency

Call center management experience

Conflict resolution proficiency

Adheres to customer service procedures

Devoted to data integrity

Strong problem solving ability

Telecommunications knowledge

Customer service award

Accomplishments

Cross-trained 15 new call center representatives.

Managed call flow with up to 75 calls in queue per minute.

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Promoted to Call Center New Hire trainer in 5 months

Experience

June 2011 to Current

convergys jacksonville, florida

Customer Service representative

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Provided accurate and appropriate information in response to customer inquiries.

Gathered and verified all required customer information for tracking purposes.

Education

2004 William m raines jacksonville, florida

High School Diploma

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