Customer Service Manager

Linda Johnson

Email: ********@*************.***

Address:

City: Villa Park

State: IL

Zip: 60181

Country: USA

Phone: 630-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office manager skilled with working with a diverse group of people.Office manager with 15 years experience in customer service and insurance industries. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Educational Background:

High School Dipolma from COD, Glen Ellyn IL 1/2001 to 6/1996 (Accounting and basic computer)

High School Dipolma from DeVry University, Glen Ellyn IL 1/2001 to 9/2012

Job History / Details:

Career Overview

Energetic and reliable office manager skilled with working with a diverse group of people.Office manager with 15 years experience in customer service and insurance industries. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Skill Highlights

Problem resolution

Administrative support

Meet deadline

Knowledgeable in office managementMicrosoft Office skills

Spreadsheet development

Workers' compensation knowledge

Business correspondence

Insurance processing

Filing and data archiving

Meets/exceeds goals

Self-starter

Typing 85 WPM

Core Accomplishments

Currently holding a 4.0 GPA

Member of the American Legion

Former Sergeant At Arms for American Legion Women's Auxiliary

Office manager at two J.D. Power agency award recipients

Professional Experience

June 2005 to December 2011

Stazak Insurance Agency Villa Park, IL

Office Manager

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business clients and officeTrained new employees on multiple programs and data entry software. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

February 2002 to January 2004

Hodgkin's Chevrolet(business has dissolved) Hodgkin's, IL

Automotive Service Adviser

Greet and assist customers with issues regarding their vehicle. Field phone calls, take delivery and inventory of new vehicles. Customer service score was 92 percentage

August 1995 to December 2001

Ed Napleton Oldsmobile(now Napleton Kia) Elmhurst, IL

Cashier.Secretary/warranty clerk/service adviser

Take incoming calls on a 20 line phone system. Process paperwork for service and sales departments. General office duties, accounts payable and receivable. Take in new car stock, enter and assign stock numbers. Dispatch repair orders to technicians. Customer service score 95 percentage

Education

1996 COD Glen Ellyn, IL

Accounting and basic computer

Took basic accounting classes to broaden office skills.

DeVry University Addison, IL

Networking Systems Administration

Currently enrolled in classes for an Associates degree in computer network systems.

Contact this candidate