Customer Service Maintenance
Resume:
cecil featherly
Email: *********@********.***
Address: **** *. ******* **
City: Phoenix
State: AZ
Zip: 85029
Country: USA
Phone: 480-***-****
Skill Level: Experienced
Salary Range: 40
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Cecil Featherly
3244 W. Corrine Dr.
Phoenix, AZ 85029-1371
Home 602-***-****
*********@********.***
OBJECTIVE A Service Management Technical position.
PROFESSIONAL HIGHLIGHTS
Regional Technical Specialist: Pitney Bowes, Western Division
As the top performing Senior Systems CSR in the Phoenix Greater Metro. area I was promoted to Regional Technical Specialist for the Southwestern Division in June of 2007. As RTS I have many of the same duties I had as a Senior Sytems CSR, but my duties have been expanded to encompass support and coordination of CSRas in New Mexico, Utah and Colorado as well as Arizona. I work mainly with the field CSRas to provide escalation support as well as helping them to maintain efficient trunk inventories and to provide preventative maintenance training and support as well as PM evaluations and audits.
Senior Systems Customer Service Representative: Pitney Bowes
As the top performing Systems CSR in the Phoenix Greater Metro. area I was promoted to Senior Systems CSR in October of 1997 . As the Senior Technician for the Phoenix area, I setup and oversee all the On-site and Field Territories for the Pitney Bowes Production Mail Department in the Phoenix area. All corrective maintenance is escalated to me after 2 hours, at that time I either implement a solution or coordinate with Tech Support to determine
a solution. I also monitor and evaluate all Preventative Maintenance.
Site Coordinator Chase Bank: Pitney Bowes
In April 1994 I was promoted to Site Coordinator For Pitney Bowes Production Mail
On-site Service at Chase Bankcard Services in Tempe Arizona. During this time I managed
the Chase Site and supervised the two other service technicians assigned to that site.
I installed, setup and administrated the Novell 4.12 Network that controlled the five
console inserters at that site. This network is also connected to the Chase network allowing
the customer to download their Mail Run Data files directly to the inserters.
EMPLOYMENT HISTORY
November 1989 to Pitney Bowes Production Mail Division Phoenix, AZ
Present
Regional Technical Specialist.
Areas of Responsibility:
1. Equipment; Corrective and preventative maintenance of all console inserters and
supporting computers and networks.
2. Service Areas; Setup and maintain workshops with desk, workbench, roll around tool-
box, and inventory cabinets and shelving units.
3. Inventory; Setup initial inventory and procedures for checking parts into and out of
stock, periodic physical counts to check for accuracy, and setup computer programs to
track and reorder parts.
5. Manuals and Drawings; Ensure that all sites have the correct service manuals, parts
manuals and operation manuals as well as schematics and technical drawings. Also check
that all corrections are made to the appropriate pages.
6. Training; Previously I did formal training of PB Self-Service technicians at the Pitney Bowes training Center in Atlanta, but currently focus on, training, certification and skills assessment in the
field.
7. Tools; I ensure that all sites have and are competent in the use of hand tools, power
tools, digital multimeter, Fluke 650 cable checker and Tecktronics dual trace oscilloscope.
8. New Installations; Perform the initial site survey to ensure the space and power
requirements are met. Coordinate the delivery, installation, setup and testing of the new
equipment including the Windows networks of the larger installations.
May 1985 to April 1989 National City Processing Co. Phoenix, AZ
Facility Services Technician
Areas of Responsibility
1. Equipment; Corrective and preventative maintenance of Opex and Mailhouse
automated letter opening machines.
2. Communications; Built and installed network and phone cables.
3. Power; Designed and installed various 110 VAC power circuits, Emerson UPS and
emergency backup battery for the data center.
4. Department Reorganization; Designed and implemented departmental floor plans.
Including cubical walls, power and communications, computer workstations, furniture and
lighting, to ensure maximum utilization of space while maintaining productivity and work flow.
5. Facility Maintenance; Performed all other facilities engineering duties including,
plumbing, painting, drywall, and carpentry.
EDUCATIONAL BACKGROUND
Glendale Community College Glendale, AZ
Computer Classes
GPA: 3.8. I have successfully completed several computer courses at GCC, including DOS, Windows 3.1, Windows 95 Microsoft Access and HTML.
Montana State University Bozeman, MT
Mechanical Engineering, Minor: Computer Science
GPA: 2.9. I completed 281 quarterly credits though the start of my Junior year in March of
1985. While at MSU I designed custom electrical cabinets for the Physics Department as
part of the work study program
PITNEY BOWES TRAINING CLASSES
a Olympus I/II Sorters, July 2006 a Direct Connect, August 1999
a FPS, Febuary 2006 a Instructor Skills, May 1999
a APS, November 2004 a Novell 4.11 Basics, September 1998
a Flowmaster, May 2004 a Y121/122 Cem Cutters, March 1998
a DC Advanced Concepts, July 2002 a Hands on Networking, January 1998
a Beyond the Toolbox, January 2002 a 8300 Expanded, August 1993
a 8/9 Series Intermediate, October 2001 a 8 and 9 Series Inserter, February 1990
CERTIFICATIONS
a NABCEP Solar Installer 2010
a Six Sigma Yellow Belt, December 2006
a Network Essentials, Microsoft, July 2000
a Network +, CompTIA, May 2000
a A +, CompTIA, October 1997
a Certified Novell Administrator Netware 3.12, November 1995
OTHER CERTIFICATES
a Value Analysis, Engineering and Management, Value Analysis Inc., December
1997
a D/500 Series UPS, Emerson Industrial Controls, April 1988
a Novell SFT III Training seminar, Novell, Provo, UT
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