Sales Customer Service

William F. Cash III

Email: ********@********-*****.***

Address:

City: Cumming

State: GA

Zip: 30040

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Loan Officer who consistently exceeds sales goals while offering the utmost care in client relations. Excited and motivated to help customers build successful financial futures. Motivated sales professional with 5 years sales representative experience. BBA graduate with a proven track record in product marketing, operations, strategic alliance and account management.

Educational Background:

High School Dipolma from Georgia Southern University, Statesboro GA 1/2001 to 8/2008 (Business Administration)

Job History / Details:

Professional Profile

Accomplished Loan Officer who consistently exceeds sales goals while offering the utmost care in client relations. Excited and motivated to help customers build successful financial futures.

Motivated sales professional with 5 years sales representative experience.

BBA graduate with a proven track record in product marketing, operations, strategic alliance and account management.

Qualifications

Top sales performer

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Energetic work attitude

Active listening skills

Negotiation skills

Practiced at FHA loan process

Master of QuickBooks

Equifax Application Engine

Financial planning expert

Debt and credit management

Financial analysis aptitude

Financial transactions expertise

Risk management assessments

Deep knowledge of bankruptcy processes

Strong banking ethics

Relevant Experience

North Georgia Lighting INC.:

Successfully expanded account base from 20 to more than 55 accounts.Handled the highest volume account in assigned territory.

Spearheaded a remarkable worst-to-first transformation.

Wells Fargo Financial:

Developed prospects for new loans by conducting 120 weekly cold calls.

Implemented several strategies that successfully increased sales and improved client retention rates.Repeatedly commended by superiors for excellent customer service.Fielded and processed up to 15-20 calls per day with consistently successful outcomes.

Extreme Promotions:

Product Marketing

Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.

Client Interface

Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

KMA One:

Customer Assistance

Worked with company systems such as Unix Software and diligently completed all assigned tasks, working overtime as needed.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience

November 2006 to May 2008

KMA One Cumming, GA

Customer Service/Telecommunications Sales Agent

Made phone calls as a Temp to gain market attention on new software computer solutions for business corporations. (IBM: AS-400, and Unix Software)

From Lead Generation to Survey/Research calls aimed to gather unstructured high level information on leading-edge topics (like further needs for "On Demand Software Solutions).

January 2011 to July 2012

North Georgia Lighting Cumming, GA

Owner/Operator

Completed and mailed bills, contracts, policies, invoices and checks.

Computed, recorded, and proofread data, records and reports.

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

Performed heavy bank reconciliations and cash flow statements.

Created and executed marketing/PR campaigns, including new product introductions and existing product development.

Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.

Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.

Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.

Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.

February 2009 to December 2010

Wells Fargo Financial Smyrna, GA

Credit Manager

Utilized referrals and company provided sales leads to present and sell customers a variety of financial services/products to help them accomplish their financial goals.

Specialized in debt consolidation loans to provide monthly payment reduction and overall interest reduction, so the customers could become debt free quicker.

Accomplished this through making phone calls and doing face to face presentations.

Ranked 3rd in the district in 2009 in sales volume and in the top 20 percentage of the region.

June 2008 to January 2009

Extreme Promotions Atlanta, GA

Sales Associate

Recommended merchandise to customers based on their needs and preferences.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Placed special merchandise orders for customers.

Maintained friendly and professional customer interactions.

Education

2008 Georgia Southern University Statesboro, GA

BBA Business Administration

Concentration in Economics

Related coursework: International Finance, Statistics, Microeconomics

Completed training: Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling

Relevant coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing

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