Customer Service Sales

Leroy Palmer

Email: ********@********-*****.***

Address:

City: Richmond

State: VA

Zip: 23294

Country: USA

Phone: 917-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Leroy Palmer Career Goal Obtain a position in the financial industry that will enable me to utilize the knowledge and skills that I have gained.Creative Operations Specialist providing financial planning strategies for clients by accurately assessing each client with present and future financial needs, objectives and requirements.

Educational Background:

High School Dipolma from Strayer University, Richmond VA 1/2001 to 1/2011 (Finance)

Job History / Details:

Summary

Leroy Palmer

Career Goal Obtain a position in the financial industry that will enable me to utilize the knowledge and skills that I have gained.Creative Operations Specialist providing financial planning strategies for clients by accurately assessing each client with present and future financial needs, objectives and requirements.

Highlights

Strong oral and written communication, decision making, analytical and human relations skills, sound and independent judgment and the ability to conceptualize beyond existing barriers, methods and practices

Broad knowledge of personal computer capabilities and various software applications, along with keyboard skills.

Energetic and proactive

Strong problem-solving capabilities

Accomplishments

Received the Excellent First Employee of the Year Award for exemplary performance and recognition for handling the largest account in the company.

Received the [Excellence First Employee of the Month f

Experience

October 2010 to Current

Wells Fargo Richmond, VA

Operations Specialist

Assist financial associates with information about technical and operational procedures Research inquires and resolve customer complaints Review time sensitive and/or less complex to moderately complex documents Conduct training sessions at the request of management on IRA and Qualified Retirement Plans Coordinates situations that involve other departments Works under moderate to minimal supervision Perform a variety of operational tasks for moderately complex securities or cash related transactions or processes that require general knowledge of unit functions and systems.

October 2009 to October 2010

Wachovia/Wells Fargo Richmond, VA

Customer Service Representative

Resolved complex inquiries and complaints from internal and external customers Processed complex transactions on-line Performed extensive research to resolve customer problems Assisted customers in opening on-line accounts Provided guidance and assistance to less experienced representatives Cross-sell or refer products to customers Assessed customer needs and promote/suggest alternative products or services Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.

September 2008 to March 2009

Scott & Stringfellow Richmond, VA

Product Specialist

Conducted due diligence checks on Record Keepers and Third Party Administrators (TPA's) Reviewed marketing material provided by vendors and updated relevant information on file Plan design assistance, taking census information and running simulation via Relius to determine most appropriate plan for client Opened Individual 401(k) accounts for clients Updated internal web page for Financial Advisors Provided general support to Financial Advisors by way of emails, conference calls etc.

Wrote monthly participant newsletter aimed at 401(k) clients Wrote Quarterly Plan Sponsor newsletter aimed at 401(k) plan administrators Participated in weekly sales calls by producing one sales idea per month Assisted Financial Advisors in deciphering which vendor would be appropriate for client Worked as a member of the Financial Products and Services' Department (Business Development Team), which aided the Financial Advisors with cross selling Scott & Stringfellow's products Developed unique service approaches and coordinated with Marketing and Sales ensuring the timely release of new products Coordinated and communicated activities and information releases to registered sales personnel Maintained current knowledge of securities trends and changes and proactive posture Kept abreast of laws and regulatory changes impacting products distributed by the company Interfaced with home office product leaders in the enhancement of existing retirement programs, the development of new programs and materials needed to service those programs at the participant level.

May 2006 to July 2008

Wachovia Securities Richmond, VA

Retirement Plan Specialist

Kept abreast of the legislative changes as per new Internal Revenue Codes (IRC) or procedures, IRS letter rulings, Department of Labor Treasury Regulations or releases and new or modified IRS forms Selected and designed appropriate plans for clients Developed proposals for new qualified plans as well as take over plans Reviewed adoption agreements for new or amended plans to ensure proper documentation and compliance with ERISA laws Assisted Financial Advisors and other tax and or legal advisors as well as employers in properly setting up a retirement plan Coordinated activity with independent third party plan administrators Worked with Retirement Plan Services preferred vendors in leveraging services and support

Researched and analyzed trends and changes across service and new business based on customer.

Provided technical/product training to employees regarding details and information pertaining to their particular retirement plans

July 2004 to May 2006

Wachovia Securities Richmond, VA

Senior Operation Specialist

Performed administrative procedures on retail accounts, qualified plans and retirement accounts, Roth accounts Processed wires, Mandatory Distributions and other distributions as a result of divorce, death or disability with several independent brokerage firms.

Generated tax corrections for contributions and/or distributions in accordance with IRS regulations Monitored contribution and distribution for all 1099R's and 5498 Resolved problems, input data, analyze documentation for completeness and accuracy Communicated with branches and other departments and follow-up on pending issues Served as buffer between Team Leader and other associates Answered inquiries regarding processing transactions with IRA accounts Special projects as assigned.

Reviewed and processed IRA forms and plan transactions such as account openings, contributions, distributions, withholding and RMD set ups.

Reviewed, prepared and correct annual IRA related tax forms.

08/2000 to 07/2004

Morgan Stanley Dean Witter New York, NY

Retirement Plan Specialist

Ensured that each account opened is linked correctly Printed daily list of new accounts opened by branch Ensured all paperwork related to new accounts are in proper order Performed all maintenance required on retirement accounts Transferred money between accounts Terminated accounts due to death or divorce Monitored contribution and distribution for all 1099R's and 5498 Supplied services such as account balances, checkbooks and receipts Verified deposits and payments to Automated Teller Machines.

Education

Strayer University,

Bachelor of Science Finance

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