Customer Service High School

Debra L. McCoy

Email: ********@**-********-********.***

Address:

City: Cleburne

State: TX

Zip: 76031

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hardworking, resourceful and reliable individual with 20 years experience in the transportation industry is looking to secure a position and become a productive employee of a well established and innovative company. A company that is customer driven and focused on safety. I want to be a part of a company where I can expand my knowledge and experience to become a vital part of their growth and success.

Educational Background:

High School Dipolma from Mansfield High School, Mansfield TX 1/2001 to 5/1979 (general subjects)

Job History / Details:

Summary

Hardworking, resourceful and reliable individual with 20 years experience in the transportation industry is looking to secure a position and become a productive employee of a well established and innovative company. A company that is customer driven and focused on safety. I want to be a part of a company where I can expand my knowledge and experience to become a vital part of their growth and success.

Skills

Customer service experience

Computer literate

Solid communication skills

Strong initiative

Strong interpersonal skills

Good work ethic

Team player

Detail oriented

Deadline driven

Good judgment

Can multi-task while interacting with others in a fast paced environment

Dependable independent worker

Good at following instructions

Fast learner

Knowledge of DOT rules and regulations

Supply chain experience

Problem solver

Great organizational skills

Safety driven

Type 60 wpm

10-key by touch

In-depth ability to think and act quickly, calmly, and accurately in an emergency and under stress

Experience

February 2002 to Current

Greatwide Dedicated Transport Cleburne, Texas

Service Support Leader/Dispatcher

Supervise, direct and dispatch a staff of up to 120 company drivers and owner/operators while emphasizing safety, customer service and DOT compliance.

Supervise and maintain daily schedules and dispatch of all drivers.

Answer all inbound telephone calls.

Act as the central point of contact for the customer and the drivers.

Sustain driver relationships that result in overall satisfaction while promoting the values and shared goals of the company and our customers.

Ensure data integrity among all company operating systems.

Secure safety and regulatory compliance by advocating all of the company's best practices developed to attain all related goals.

Assure all required customer and internal reporting is completed accurately and on time.

Maintain 100 percentage back haul level of service; pro-actively communicate between all parties (drivers, on-site customer, their consignees and all company employees) through e-mails, meetings, mail boxes, bulletin boards, memos, and posters.

Audit and track driver availability to make sure there is adequate support to meet the customers needs.

Update myself periodically on matters concerning driver programs and services, and promote and provide guidance on their access and use.

Provide an added level of coaching and support to first time owner/operators and company drivers.

Ensure all facilities and work environments remain safe, clean, organized and professional in appearance at all time.

January 1992 to July 2001

E.A. Holder Kennedale, Texas

Billing; payroll; dispatch

Entered information into the database to generate billing.

Figured drivers' payroll, being mindful of any/all credits and charges that applied.

Calculated and quoted freight rates to existing and potentially new customers.

Dispatched drivers to their destinations. Called customers in the area to secure them another load to bring them back, generating additional revenue for the drivers as well as the company.

Dealt with brokers, as needed.

Ordered overweight or over-sized permits and escorts, if required.

Maintained and updated all driver qualification files. Went over leasing agreements with new hires and ensured that all paperwork was signed and notarized, if needed.

Generated list to select drivers for random DOT alcohol and/or drug screens as mandated by law. Sent new hires for pre-employment testing as well.

Education and Training

1979 Mansfield High School Mansfield, Texas

High School Diploma general subjects

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