Customer Service Representative

Ashlynn Jones

Email: ********@*********.***

Address:

City: Houston

State: TX

Zip: 77016

Country: USA

Phone: 713-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative with experience in both walk-in and call center environments. Specialize in health care insurance client servicing. Exceptional knowledge of HIPPA compliance, Medicare policy, and insurance fraud issues. Dedicated, loyal employee as evidenced by multiple recognitions for productivity, service, and attendance. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from American National Christian Academy, Arlington TX 1/2001 to 5/2007 (Business)

Job History / Details:

Career Overview

Customer Service Representative with experience in both walk-in and call center environments. Specialize in health care insurance client servicing. Exceptional knowledge of HIPPA compliance, Medicare policy, and insurance fraud issues. Dedicated, loyal employee as evidenced by multiple recognitions for productivity, service, and attendance. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Multi-line phone usage

Strong organizational skills

Strong organizational skills

MS Windows proficient

Fast learner

Strong client relations

Sharp problem solver

Telephone inquiries specialist

Adaptive team player

Medical terminology knowledge

Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Internet research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Work Experience

December 2008 to September 2012

United HealthcareTexas Houston, Texas

Member Service/Customer Service Representative

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Educational Background

2007 American National Christian Academy Arlington, Texas

High School Diploma Business

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