Customer Service High School

Annette Williams

Email: ********@************.***

Address:

City: Zion

State: IL

Zip: 60099

Country: USA

Phone: 847-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office manager skilled with working with a diverse group of people.

Educational Background:

High School Dipolma from Oak Par River Forest High, Oak Park IL 1/2001 to 5/1980 (General)

Job History / Details:

Summary

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Highlights

High customer service standards

Skilled in call center operations

Adheres to customer service procedures

Proficient in customer account software

Completed telephone training seminar

Troubleshooting skills

Accomplishments

Exceeded corporate target for customer satisfaction for 4 months in a row.

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Experience

April 2008 to February 2012

AmeriCall Group Dubuque, IA

Customer Service Rep

Effectively managed a high-volume of inbound and outbound customer calls.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Answered a constant flow of customer calls with up to [] calls in queue per minute.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Gathered and verified all required customer information for tracking purposes.

April 2004 to February 2008

Shopko Dubuque, IA

Customer Service Desk Clerk

Addressed and resolved customer product complaints empathetically and professionally.

Provided accurate and appropriate information in response to customer inquiries.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

January 2000 to March 2004

Walgreens Chicago, IL

Cashier

Ring sales and answer any customer questions.

Education

1980 Oak Park River Forest High Oak Park, IL

High School Diploma General

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