Customer Service High School

Stephenie Sutton

Email: ********@*************.***

Address:

City: Cape Coral

State: FL

Zip: 33909

Country: USA

Phone: 239-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Office Administrative Assistant with 5 years experience in a fast pace setting. Demonstrated ability to provide exceptional support and service for a broad-range of staff and customers. Areas of expertise include Microsoft Excel and Word.

Educational Background:

High School Dipolma from Florida Academy of Massage and Skin Care, Ft Myers FL 1/2001 to 5/2008 (Massage Therapy)

High School Dipolma from Estero High School, Ft Myers FL 1/2001 to 9/2012

Job History / Details:

Career Overview

Office Administrative Assistant with 5 years experience in a fast pace setting. Demonstrated ability to provide exceptional support and service for a broad-range of staff and customers. Areas of expertise include Microsoft Excel and Word.

Skill Highlights

Administrative Support

Report Development

Meet deadline

Schedule management

Microsoft Office skills

Payroll

Meets/exceeds goals

Self motivator

Attention to detail

Problem resolution

Meeting minutes

Spreadsheet development

Core Accomplishments

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Responsible for training new employees to ensure continued quality of customer service.

Negotiated low vendor rates.

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Answered multiple phone lines, transferred calls to corresponding departments.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Assisted with payroll preparation

Professional Experience

July 2011 to Current

Miromar Lakes Beach and Golf Club Miromar Lakes, FL

Assistant Property Manager

Managed daily office operations

Negotiated pricing with vendors

Maintained and organized master Resident Index and information files in master database.

Composed and drafted outgoing correspondence and reports for managers.

Provided efficient customer service to clients.

Communicated with members via phone, email and in person to answer questions or solve problems.

Prepared meeting minutes, edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.

Schedule Neighborhood Homeowners Association meetings.

Created Purchase Order requests, submitted for Purchase Order, and sent to vendor.

Increased meeting efficiency by developing meeting agendas.

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Created databases and spreadsheets

Updated members accounts and information on a daily basis.

Coded invoices and sent to accounts payable for processing.

April 2010 to July 2011

Miromar Lakes Beach and Golf Club Miromar Lakes, FL

Concierge Supervisor

Greeted members when they entered.

Made and confirmed reservations.

Recorded member comments or complaints, referring customers to managers if necessary.

Computed bills, collected payments and made change for members.

Scheduled handyman services, housekeeping, and vendors, and other various services for members.

Signed members up for Service Plans at additional costs.

Answered member questions about the community and surrounding area.

Created weekly schedule for staff.

Generated revenue report for management review.

Assisted in payroll.

Education

2008 Florida Academy of Massage and Skin Care Ft. Myers, FL

Massage Therapy License Massage Therapy

Basic knowledge of human anatomy and physiology

Basic knowledge of medical terms

2005 Estero High School Estero, FL

High School Diploma General

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