Customer Service Representative

Romilda Lauriston

Email: ********@*************.***

Address:

City: Fort Lauderdale

State: FL

Zip: 33309

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative. Hard-working, focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative. I also love working as a team.

Educational Background:

High School Dipolma from Leadership Academy High, Fort Lauderdale FL 1/2001 to 12/2008 (none)

Job History / Details:

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative.

Hard-working, focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative. I also love working as a team.

Highlights

High customer service standards

Multi-line phone operation proficiency

Telecommunications knowledge

Strong problem solving ability

Excellent communication skills

Fast learner

Energetic work attitude

Active listening skills

Accomplishments

Administration

Answered multiple phone lines, transferred calls to corresponding departments.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Experience

September 2009 to Current

W Hotel Fort Lauderdale, Florida

Telecommunication

Greeted, registered and assigned rooms to guests of hotels or motel

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Contacted housekeeping or maintenance staff when guests reported problems.

Effectively managed a high-volume of inbound and outbound customer calls.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

March 2007 to August 2009

Publix Super Market's Fort Lauderdale, Florida

Customer Service / Cashier

Greeted customers entering the store to ascertain what each customer wanted or needed.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Executed cash transactions quickly and accurately.

Education

2008 Leadership Academy High Fort Lauderdale, Florida

High School Diploma

GPA [2.9057]

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