Customer Service Manager

Dina M. Chapple

Email: ********@**-*******.***

Address:

City: Milwaukee

State: WI

Zip: 53209

Country: USA

Phone: 414-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

DMV FieldAgent-Advanced who achieves high levels of customer satisfaction, excellent at juggling multiple tasks and working under pressure. Team leader and builder. Interested in utilizing my Social Services training and experiences, customer service, leadership, supervisory skills and life skills with the opportunity for advancement with a growing organization.

Educational Background:

High School Dipolma from Springfield College, Milwaukee WI 1/2001 to 12/2006 (Human Services)

Job History / Details:

Summary

DMV FieldAgent-Advanced who achieves high levels of customer satisfaction, excellent at juggling multiple tasks and working under pressure. Team leader and builder. Interested in utilizing my Social Services training and experiences, customer service, leadership, supervisory skills and life skills with the opportunity for advancement with a growing organization.

Highlights

Valid Wisconsin Driver's License

Verbal and written communication skills

Experience with clinical case management

Experience with prison population

Familiarity with substance and mental health systems

Familiarity with the juvenile criminal justice system

Interpersonal, oral, and written communication skills

License-eligible in the state of Wisconsin

Team player and self-motivated

Understanding of adolescent development

Ability to de-escalate clients in another vulnerable emotional state

Excellent writing and critical thinking skills

Excellent team player and community builder

Excellent relationship building skills

Excellent organizational skills

Able to manage client crises

Ability to maintain accurate client records

Sensitive to cultural differences

Proficient writing skills

Accomplishments

Consistently achieved a 99.92 percentage cash accuracy balancing average.

Successfully trained new Field Agents.

Balanced daily cash drawers and vaults totaling an average of $25,000.

Earned Certificate for outstanding customer service.

Conflict Resolution

Responsible for handling customer complaints, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Service

Consistently received positive feedback from customers.

Handled customer complaints, maintaining a positive DMV experience for all.

Experience

Current to 9/27/2012 12:00:00 AM

State of Wisconsin Milwaukee, Wisconsin

DMV Field Agent - Advanced

Process the residents of Wisconsin with all original and duplicate driver's licences and identification cards; process all title and registration for vehicles registered/owned for residents of Wisconsin; supervised and provided direction as Person-In-Charge (PIC), to handle any and all problems/concerns in the Service Center; handled monies for daily counts and deposits; mentor for new Agents; Delegate for making certain decisions on the floor, and other duties as assigned.

Current to 9/27/2012 12:00:00 AM

Social Development Commission - Youth Development Program Milwaukee, Wisconsin

Educational Case Manager

Full responsibility for the "Build-ABox/Build-A-Plan" program. Placed clients in a program that taught them life skills, how to write and complete goals, computer software and built a computer for their use after completion of the program, exposed to the Junior Achievement Program where they were taught business skills, set up tutors and mentors for 120 students from low-income families, worked closely with schools that clients attended, completed home visits and acted as a confidant to clients regarding personal issues. Oversaw 3 Workshop Technicians and worked with other Case Managers within the program, facilitated weekly meetings with clients in the community service program., and other duties as assigned.

9/27/2012 12:00:00 AM

Social Development Commission Milwaukee, Wisconsin

Family Support Specialist

Recruitment and enrollment for the Head Start Program, provided families and and all needed services within the Social Development Commission (SDC) or through networking in the community, provided support for parents when needed, completed weekly and monthly reports along with class lists, supervised site that provided services for 68 children with 5 teachers and 1 site assistant, and other duties as assigned.

Current to 9/27/2012 12:00:00 AM

Southwest Key Program Milwaukee, Wisconsin

Caseworker

Worked with children with behavior/learning disabilities at an alternative school/day treatment program. Behavior modification in classrooms, worked closely with the Juvenile Probation Officers and the Juvenile Court System, wrote court reports, took clients into the community weekly, taught classes, completed home visits, had one-on-one meetings with clients weekly regarding their behavior and progress/status in the program.

Education

2006 Springfield College Millwaukee, Wisconsin

Bachelor of Science Human Services

Minor in Criminal Justice

Associate's Degree in Human Services

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