Customer Service Sales

Shirlee Lattier

Email: ********@*****-********.***

Address:

City: Hermitage

State: TN

Zip: 37076

Country: USA

Phone: 615-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Client-focused Sales Representative with 17 years of providing solutions to customers. Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.

Educational Background:

High School Dipolma from Bethel College, Mc Kenzie TN 1/2001 to 4/2008 (Management and Organizational Development)

High School Dipolma from Fredrick Community College rick, MD, Mc Kenzie TN 1/2001 to 9/2012

Job History / Details:

Career Overview

Client-focused Sales Representative with 17 years of providing solutions to customers. Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.

Professional Experience

May 1995 to Current

Allstate Insurance Nashville, TN

Administrative Sales / Customer Complaint Representative

Perform task of moderate to complex related to subrogation files with established quality and timeliness standard on specific losses.

Handle multiple demands on an on-going basis including familiar situations, sensitive information, and some high level contact.

Handled customer questions regarding the status of their claim, making phone calls, ordering police reports, processed checks and other paperwork related to the claim, if necessary scheduled appointments.

Possess the ability to manage relationships in a fast-paced environment, while demonstrating persistence and problem solving skills with exceptional customer service.

Work in conjunction with the Department of Insurance to resolve unsolicited customer complaints as they relate to regional activities.

Management by providing assistance with concerns/issues.

Prepare and control of records, statistics, and reports regarding daily operations.

Resolve customers' or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

September 2001 to January 2004

Dollar General Nashville, TN

Sales Representative

Greeted customers in a timely fashion while quickly determining their needs.

Received and processed cash and credit payments for in-store purchases.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Built relationships with customers to increase likelihood of repeat business.

Education

May 2008 Bethel College McKenzie, TN

Bachelor of Science Degree Management and Organizational Development

April 2008 Fredrick Community College rick, MD Fredrick, MD

20 Certificates Federal Emergency Management (FEMA Independent Study Program)

Contact this candidate